8/10 - Tốt
Monica
Đi cùng bạn đồng hành
22/02/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros:
Check in was easy, the property was well maintained. Many food options, I liked the Yucatan buffet. The staff were very friendly. Property was very close to the beach. I enjoyed going snorkeling and swimming at the beach. Also enjoyed the entertainment, specially the back to the 80’s and all the latin music. I also enjoyed the spa service. The lady did a great job.
Cons:
- At check in, I was supposed to get a room upgrade, but they said they didn’t have any rooms available as it was full.
- The day we had to check out, we asked for luggage pickup service. We had to be at the lobby for the transfer to the airport. I had scheduled everything in advance. Nobody came to pick up our luggage, and the transfer person was waiting for us. Luckily I walked to the lobby to check out, so I finally had to yell at them to get someone to pickup our luggage. At this time, the transfer guy said we were late, so he was refusing to take us even though the vehicle was still there. I then had to go to the Coming 2 counter and tell them. The lady there was really nice, and she came out and spoke to the driver and told him to take us. Luckily at that time, my husband and our luggage made it to the lobby.
That was the only incident we had during our stay. Other than that everything was really good.
Monica
Lưu trú 6 đêm vào Tháng 2, 2025