6/10 - Được
Melanie, San Diego
Đi cùng thú cưng, Đi theo nhóm
24/09/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The restaurant closed early when we got there. There were poor choices—fried food only, so I got the Cobb salad. Too much dressing on it so the salad was soggy and gross for $18.
Room microwave had a quarter-size hole in the door lining from a burn; also seen from the outside. Why would housekeeping not report this? Not able to use it, so went downstairs in my pajamas and no one at front desk could help me use the microwave down there because they were too busy. Why is there only one person at the front desk on Sunday pm?The security guards were trying to help me too because the front desk was so busy. No building maintenance is on staff or available at night to bring a new microwave. Why are there no instructions on the downstairs microwave?? This is absolutely unacceptable! This is a Hilton, right?
Tried to use the room coffee maker in the morning. First added water but it ran everywhere because it was already full. Then I realized no one knows how to use the coffee maker because there are no instructions so the past customer left water in chamber. And housekeeping left water in the chamber. Why?
I had to go downstairs again in my pajamas to get coffee. This is terrible customer service. No excuse for it.
The only ones I want to give a shout- out to are the pm, nite, and am security guards. We watched them each go above and beyond to assist the customers.
Melanie
Lưu trú 1 đêm vào Tháng 9, 2024