2/10 - Tồi
Alev, Bellaire
Khách đi công tác
10/03/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am really surprised this is one of Expedia's VIP accounts. My stay was very unpleasant hotel is nothing like it is described on the Expedia website. Apparently, I booked their best and biggest room which is called kings flat. Room was very claustrophobic. It was shaped horrible so it was not usable. As soon as I walked in to the room there was a very bad sewage smell. Opened all the windows the moment we close the windows smell got really bad. Keeping the windows opened made the room very noisy. Also, it was not cleaned well. Expedia described as 2 full bathrooms but it was only one. You cannot take a shower without getting your hair wet. I had meetings and I did not want to wash my hair but it was not possible. Also, there was a very loud and horrible noise in the shower when I ran the water. To be able to get to the closet to get my clothes in the bedroom I had to close the bedroom door then get my jacket and close the door again and get out. It was not convenient at all. Also, Expedia says there is a lounge access available but it is not open you have to give them a 15-20 min notice for them to open and get ready. So, it was not convenient and usable. My all stay was not good and pleasant. I changed my plans and checked out early and left. I shared my experience with front office manager but I am not convinced issues can be solved. Only thing was good was room service and food. I am really surprised this is 5-star hotel, I do not think it meets the criteria.
Alev
Lưu trú 2 đêm vào Tháng 3, 2025