2/10 - Tồi
Christina Patricia
Đi cùng gia đình
11/11/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
My sister and I went to Austin for a wedding this was our first visit to Austin. Our flight landed at 8pm and this hotel was about a 30 min drive. We got there and the outside and lobby were beautiful. We checked in got to our room and saw little baby cockroaches between my sister and I we stepped on about 3-4 each. We went back to the lobby with our stuff and requested a room change staff was helpful but a little to relaxed about our concern. We went to our new assigned room right we walked in there was a roach in the bathroom behind the toilet. We checked the cupboards and found 2 adult roaches moved the trash can and there were 4 babies we decided not to stay as we did not want to get them in our luggage and infest our homes! We went back to the lobby and told the young man we will not be staying for the weekend. He said that was fine and let us know for the refund we would need to go through Expedia. Expedia is doing what they can to connect with the hotel however they are not responding. Please be sure to check luggage and clothes if you decide to stay at this hotel so you do not infest your home with cockroaches
Christina Patricia
Lưu trú 2 đêm vào Tháng 11, 2024