4/10 - Kém
Thian Sung
Đi cùng gia đình
14/04/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
y wife and I stayed at the Westin Beijing Chaoyang from April 10 to April 14, 2025. We checked into the hotel at 7:30 PM on our first day in Beijing.
Upon our arrival, we approached the staff at the restaurant on the second floor, which serves breakfast, as well as the front desk staff, to ask for recommendations for nearby restaurants for a late dinner. We were quite disappointed when they responded that they had no information to offer, and they did so in a rather cold manner.
Having worked as hotel employees at the Westin in Singapore in 1986, we still remember how much the hotel emphasized the importance of service during our orientation. They instilled in us the belief that "people make a difference" when it comes to hospitality.
It was surprising to see how the level of service at the Westin has diminished, as it no longer seems to prioritize the needs of its guests.
On a positive note, the housekeeping team was outstanding. They cleaned our room quickly and provided plenty of water and toiletries. I went for a walk after they cleaned my room and returned to find everything spotless again!
Thian Sung
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