6/10 - Được
Stephen
Đi cùng gia đình
17/12/2024
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We arrived at the strawberry bank on the night of the 5th December. We were catching a plane from the airport the following day.
We booked in by the most delightful staff members, both of in good humour, friendly, a lovely welcome. We went to the restaurant and the young lady there was very professional and charming. A good host. The meal was very enjoyable.
We needed to be up for the opening of the restaurant to have breakfast the following morning as we had a plane to catch
Our room was standard but comfortable clean and everything was there that was needed. However, by surprise, on getting up we found there was no lighting in the bathroom. We managed; (being conscious these things happen in the best of places).
On going downstairs there was a woman and a man sitting behind reception. No 'good morning how can I help you?' or anything of the sort from either of them. I told her about it She looked at me with incredulity said that she can't see that this could happen and asked me if I had tried the right switches. The attitude was such that it was sour faced and she was treating me like an idiot as if it was my fault.. No apology no salutation or respect for a customer. There is far more than this and I would like to be contacted. I could not get it all on here.
Stephen
Lưu trú 1 đêm vào Tháng 12, 2024