2/10 - Tồi
Robin
Đi cùng gia đình
01/04/2025
Không thích: Nhân viên & dịch vụ
My stay was booked by mistake at this property. I was assured by Expedia and the night staff that I would be getting a refund and to call the next morning for my refund. I called first thing and the poor woman at Expedia had to tell me the manager, Sara was unkind and would absolutely not refund my stay. I felt so bad that the woman at Expedia was caught in the middle after the gentleman I had spoken with the night before was told I would be "getting a guaranteed refund". I never checked into this hotel or stayed here, yet I am charged $229.43. I would never stay at this location due to the way this manager handled this situation. I have disputed the charge with my credit card company and also filed a claim with the travel insurance I purchased for my trip. I totally get I am the one who made the mistake, but don't have your staff guarantee a refund and then be unpleasant to the Expedia rep and deny it first thing. It just left such a terrible taste in my mouth.
Robin
Lưu trú 2 đêm vào Tháng 3, 2025