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Venue Batán Hotel & Suites

3.5 star property
Riverside hotel connected to a shopping centre in Cuenca with a full-service spa

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Photo gallery for Venue Batán Hotel & Suites

Front of property
Deluxe Double Room | Living area | 42-inch TV with cable channels, streaming services
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Superior Room | Living area | 42-inch TV with cable channels, streaming services
Standard Double Room | View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Spa
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 40 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Executive Double Room

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Kitchenette
Mini-fridge
Dishwasher
TV
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Single Sofa Bed

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Suite

Highlights

Balcony
Separate dining area
Soundproofed
Individually decorated
Free cots/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • 52 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Sofa Bed
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About the area

Map
Av. 12 de Abril y Guayas, Cuenca, Azuay, 010107

What's nearby

  • Calderon Park - 15 min walk - 1.3 km
  • New Cathedral of Cuenca - 16 min walk - 1.4 km
  • Río Tomebamba & Calle Larga - 17 min walk - 1.5 km
  • Alejandro Serrano Aguilar Stadium - 3 min drive - 2.6 km
  • Mall del Rio - 5 min drive - 3.8 km

Getting around

  • Unidad Nacional Tram Station - 12 min walk
  • 14n - Antonio Borrero Station - 20 min walk
  • Cuenca (CUE-Mariscal Lamar) - 19 min drive

Restaurants

  • ‪La Fornace - ‬8 min walk
  • ‪Café San Sebas - ‬7 min walk
  • ‪Oro Mar - ‬7 min walk
  • ‪Restaurant El Tequila - ‬9 min walk
  • ‪2DOS LOUNGE DISCO - ‬3 min walk

About this property

Venue Batán Hotel & Suites

Hotel connected to a shopping centre
Free full breakfast, an art gallery on-site and shopping on-site are just a few of the amenities provided at Venue Batán Hotel & Suites. Indulge in a manicure/pedicure, reflexology and a facial at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a garden.
Additional perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a front desk safe and luggage storage
  • Coffee/tea in reception, a banquet hall and a 24-hour front desk
Room features
All guest rooms are individually decorated, and feature comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and separate dining areas.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Heated floors, rainfall showers and designer toiletries
  • 42-inch TVs with streaming services and premium channels
  • Wardrobes/cupboards, balconies and separate dining areas

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 15
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • No lift
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • Streaming services

Food and drink

  • Dishwasher
  • Hob
  • Kitchenette
  • Late-night room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Separate dining area

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 27.20 per vehicle (return, maximum occupancy 4)
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Venue Batan & Suites Cuenca
Venue Batán Hotel & Suites Hotel
Venue Batán Hotel & Suites Cuenca
Venue Batán Hotel & Suites Hotel Cuenca

Frequently asked questions

Is Venue Batán Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Venue Batán Hotel & Suites?

Self-parking is free at this property.

What time is check-in at Venue Batán Hotel & Suites?

Check-in start time: 2:00 PM; check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Venue Batán Hotel & Suites?

Checkout is at noon.

Does Venue Batán Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 27.20 per vehicle applies.

Where is Venue Batán Hotel & Suites located?

Located in the heart of Cuenca, this spa hotel is within a 10-minute walk of University of Cuenca's Orchid Garden, Museum of Extreme Art, and Casa de los Arcos Art Museum. Museum of Modern Art and Sombrero Museum are also within 15 minutes. Unidad Nacional Tram Station is 12 minutes by foot and Gran Colombia Tram Station is 17 minutes.

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Venue Batán Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 54 reviews
Rating 8 - Good. 13 out of 54 reviews
Rating 6 - Okay. 4 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Francisco

Nice hotel for big families
Stayed 2 nights in Jun 2024

10/10 Excellent

Hugo G

Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024

10/10 Excellent

John

The staff was friendly and professional.
Stayed 1 night in Aug 2024

10/10 Excellent

Jerry

Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023

8/10 Good

Yessica

The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023

10/10 Excellent

Jim

The wonderful staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Osei

My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Stayed 1 night in Dec 2024

10/10 Excellent

Jim

My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023

8/10 Good

Bonnie

Good hotel for the price

Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024

8/10 Good

Jim

Gravel parking lot!
Stayed 1 night in May 2023

8/10 Good

Consuelo

Heater for the rooms
Stayed 3 nights in Jul 2023

10/10 Excellent

DOHYUN

Good recommendations

It is so amazing. First so kindness staff. They are so kind. They helped me for calling a taxi. And they checked my inconvenience and resolved it kindly. Second, the great veiw. You can enjoy so beautiful river view. Thrid, clean and good style hotel and room. A bed, a toilet, etc everything is clean. And hotel has modern style shape.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Modern and comfortable

We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023

6/10 Okay

John Roberto

No hubo agua

Stayed 1 night in Oct 2024

6/10 Okay

Javier

En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024

10/10 Excellent

HOSEOK

Stayed 8 nights in Jun 2024

10/10 Excellent

Juan Carlos

Stayed 2 nights in Aug 2024

8/10 Good

Mariana

El hotel como siempre lindo y acogedor, la habitación y las áreas comunes limpias. El desayuno variado, generoso y rico! El personal que atiende amable. La recomendación sería revisar el estado de los colchones, tengo aproximadamente 4 años visitando el hotel y siempre 10/10 esta vez no fue así, sin embargo si se duerme bien y bueno como fuimos feriado se les así el detalle de darnos vista a los jardines como especificaba mi reserva! Solo esos detalles… recomiendo ampliamente este hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Diana

Stayed 1 night in Jul 2024

6/10 Okay

Elizabeth

Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024

10/10 Excellent

MANUEL

Cuenca trip

Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024

10/10 Excellent

Elias

Stayed 4 nights in Jan 2024

10/10 Excellent

CARLA

Excelente servicio, la habitación siempre limpia y las instalaciones como nuevas. Volveré.
Stayed 3 nights in Nov 2023

8/10 Good

Emily

Adecuado costo y servicio
Stayed 1 night in Jul 2023