10/10 - Xuất sắc
Alicia
Đi cùng gia đình
24/03/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The Moana is a wonderful resort that caters to families, couples, and anyone wanting a welcoming stay. There were some hiccups, however the staff was quick to fix. We arrived late so we were not certain about logistics as they are remodeling parts of the hotels. The next day we realized that we had the wrong room as we asked for a king and were given a queen/full. We spoke with Chad the room services manager who listened and thanked us for all our feedback. He was quick to find a room- which was significantly nicer! I DEFINITELY recommend you stay in the main tower and spend a little extra on a balconied ocean view! . I felt bad because I felt we were “complaining”, but Chad was genuinely interested in our stay - you rarely get service like this anymore, trust me, we travel at least three-four months all around Europe and Asia for business, and this was EXCEPTIONAL service! The pool staff was ALWAYS kind and helpful; the lady at the snack stand by the pool was SO SWEET!! The restaurant staff AND FOOD was really good! Will you pay a little extra, sure, HOWEVER you will be paying a little extra, or more, all over the island- btw- did I mention the food was plentiful and very tasty! Be careful though, the order of edamame could easily feed five!! The “bell hops” helped us get a cab, which was $20 less than uber and our driver was very kind. So, all in all, we had a wonderfully relaxing week and we are looking forward to bringing our sons and their wives next time.
Alicia
Lưu trú 5 đêm vào Tháng 3, 2025