2/10 - Tồi
Gus
Đi cùng thú cưng, Đi cùng bạn đồng hành
22/02/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I went to this hotel for Valentine's weekend expecting to have a wonderful time. I experienced criminality and disrespect of being lied to by hotel management, Mr. Maldonado. We entrusted our $100,000 vehicle with the hotel’s valet, and within hours we were contacted by the Huntington Beach Police Department that our car glass was smashed and the paint and interior were severely damaged during a car theft attempt while in the care of the hotel's valet service. Mr. Maldonado graciously sought to offset the destruction of our Valentine's weekend by crediting our resort fee and one-half of our hotel fees; as our Valentine's evening was ruined and we lost half of a Saturday dealing with our damaged vehicle and acquiring substitute transportation. Mr. Maldonado did not follow through with his promised refund of our one-half hotel stay, and he has now begun to lie about the existence of that very specific promise. This hotel presents a risk of criminal victimization, and management that will lie to you!
Wendi Stanfill -
Gus
Lưu trú 3 đêm vào Tháng 2, 2025