2/10 - Tồi
Dina, New York
16/01/2025
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
After notifying them prior to my arrival about my dust and peanut allergy I arrive to a filthy room that smells like an ashtray, filled with dust and peanut crumbs under the nightstand leaving me with severe allergic reaction I notified the new supervisor he carelessly responded with I gave you a nice room!!! You didn’t give me anything I paid for all of it. He changed my room to an even worst one lesser value than what I paid the next day I asked for the GM and told him either to fix it or refund me and let me out he apologized about the inconvenience & other supervisor! Inconvenience you could’ve killed your guest sir! Being tired and sick I accepted another room change and let me tell you that one as well was filthy unfortunately It was late evening I settled for having two people clean the room whom left it also unclean with previous guests used paper towel under sink and eye drop under nightstand under bed filled with dust balls bathtub still have residue from previous use broken faucet white liquid marks on wall I can go on but you get the point it was just filthy stay away
Dina
Lưu trú 3 đêm vào Tháng 1, 2025