6/10 - Được
Lorraine
22/02/2025
Không thích: Nhân viên & dịch vụ
The property has potential for improvement. For dining the hotel needs a better system to make reservations. You have to be standing online at 7:15am to reserve a spot at the restaurant and there’s no guarantee you will get in. The poor workers / staff members try to accommodate the guest but it’s not fair when the guests is upset and they get in trouble if they overbooked. I understand the hotel is trying to rebuild because they was closed for sometime however you’re on vacation so getting up that early to make reservations is simple ridiculous.The WiFi connection was horrible. Some of the staff was extremely pleasant and helpful others was just not professional at all. I noticed they gave preferential treatment to some of the guest than others. They did not explain where you can find anything you basically have to figure it out on your own. Everyone should know guest have a choice where to stay and if no one stays at this hotel then they won’t have any pay. They assume that only certain people tip and it shouldn’t be about monetary compensation it’s all about the service they provide to their guests.
Lorraine
Lưu trú 4 đêm vào Tháng 2, 2025