4/10 - Kém
Avery
29/10/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ
The Radisson Blu shows itself as a 5 star hotel but at a closer look staff are not well trained and give conflicting information, and rooms are cheaply made without the attention to detail of luxurious stay.
We stayed at the Radisson blu for 2 nights in Kigali. The welcome service (hot towels, drink) was very nice and the lobby was beautiful. However the great service and 5 star experience appeared to stop there.
We had an incident in our room that warranted requesting compensation in some form. This turned into an entire negotiation/ordeal with management and we left feeling like this stay was a subpar experience as they wouldn’t budge on making the situation up to us. We asked management and the front desk to deep clean our room multiple times as a result of the incident and they assured us that no corner would be untouched and they would make sure all the food was removed from the room and the floor would be thoroughly vacuumed. However when we came back to the room a few hours later, it hadn’t been cleaned at all and there were still things like the welcome drink left out, which was extremely frustrating given our initial complaint.
Most of the staff were nice and accommodating but didn’t appear to be well trained. We were told multiple times that breakfast was included in our stay but it turns out it wasn’t, which we didn’t find out till after we already ate.
Overall the service of the hotel feels more in line with 3.5 star hotel so just adjust expectations.
Avery
Lưu trú 2 đêm vào Tháng 10, 2024