2/10 - Tồi
Diane
21/12/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The front desk was advertised as 24hr open. We were not prepared for the check in to be confusing, despondent and the language barrier or judgemental attitude of the clerk to be difficult as it was. I repeatedly said I Iwould pay a deposit but the clerk refused me the prepaid room to me. This left us, myself a disabled gma with 4 autoimmune and entirely herniated spine as well as, my 5 yo grandson without lodging at 12:45 am. We could have driven to our final destination in Chattanooga or find a room last minute in the middle of the night.
We were extremely upset by this experience, our first using Expedia. And saddened that ultimately I paid over double planned budget for that nights lodging. Without the help of Expedia.
Diane
Lưu trú 1 đêm vào Tháng 12, 2024