6/10 - Được
Jacqueline
22/10/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The woman who checked us in was excellent. They were very accommodating with our breakfast by packing it to go when we caught the early morning boat to Bergen. However, we left AirPods at the hotel and have had no response in seeing if they could be found and returned. We sent an email to them - no reply. We sent a message through Expedia, but we got no reply. We asked the receptionist at our next hotel to call. She did and spoke to a man who was disinterested, said he would contact us if “someone finds something,” not that he would be proactive and ask. We sent another message through Expedia saying we could send a map where they were pinging. They responded with a number to text to. We texted the map of where it was pinging. No response. Sent another text asking if they had looked. No response. We have tried to contact them for a few days, but still never received an update. The AirPods are still pinging at a building north of the hotel. If they can’t locate them, then that is okay, but they should at least try to find them and communicate with us that they tried and provide an update. We have gotten no further communications from them regarding this matter at all.