2/10 - Tồi
Alejandra
Đi cùng gia đình
22/12/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ
Hotel Stay Review: Disappointing Experience
Unfortunately, our stay at this hotel did not meet expectations. Upon check-in, we were given the keys to our suite right at the designated check-in time. However, when we arrived at the suite, the housekeeping staff had just begun cleaning the room, leaving it unavailable for us to settle in. After returning to the front desk, we were reassigned to a regular room instead of the suite we had originally booked.
The experience in the new room was equally disappointing. We found beard hair in the sink, suggesting the room hadn’t been properly cleaned. The beds were extremely uncomfortable, making it hard to get a good night’s sleep. On top of that, there were loud noises throughout the night, which further disrupted our rest. The bathroom floors were also dangerously slippery, creating a safety hazard.
Overall, the combination of these issues made our stay far from enjoyable. Improvements in cleanliness, comfort, and overall management are necessary for this hotel to provide the quality experience guests expect.
Alejandra
Lưu trú 1 đêm vào Tháng 12, 2024