2/10 - Tồi
Beata
15/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is one of our worst stays in a hotel.
From the beginning, a very rude and unwelcoming receptionist called Eleni dumped our bags on the reception floor. She was called, did not greet us and there was a guest in a lobby complaining about a missing bag. Another receptionist interrupted our interaction with Eleni, asking if the bag was found. We asked if there is an issue with storage here and the two receptionist denied everything and were smirking at each other. My booking could not be found, Eleni did not understand the spelling of my name and was abrupt and we felt extremely uncomfortable. As we were rushed by her when dropping off bags m, I cut my finger and started bleeding, we reported it to the reception but were only given a plaster when I asked for it. This was not reported or first aid offered.
When we checked in, the room was not cleaned and a long hair was all over the shower floor. None of us have long hair! The kettle would not switch itself off and kept boiling the water, which made the handle extremely hot! I have burned my hand! I gave immediately reported it to reception and I did not receive apologies. The room phone was not working so I had to go go downstairs multiple times.
A member of housekeeping arrived, saying that she will mop the floor for us. It was after 8pm, the room should have been cleaned on arrival! And later a door handle for the main door fell off and we could not get out from the room. We had to move at 10pm! I want my money back!
Beata
Lưu trú 1 đêm vào Tháng 4, 2025