8/10 - Tốt
Sonya
Đi cùng gia đình
30/06/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
It's a beautiful resort. It's a shame that more care and attention to the fantastic facility is not taken. Old accumulated Leaves in the breezeways, broken parking lot lights, the pool was down (and this was June!) for remodeling. . . So much more could be done with this place. The staff was very kind upon arrival and throughout - but when we couldn't get in our room because the key wouldn't work (second time) the front desk had a sign which said "be right back" - We waited and waited and several staff passed us - finally we walked to the dining entrance (where they could see us) and the young lady was talking with the hostess, apparently getting dinner. That's fine! Everyone needs to eat! But it was late and we had already walked up to our room, then waited for another ten minutes - no apology - very unprofessional.
Sonya
Lưu trú 2 đêm vào Tháng 6, 2024