8/10 - Tốt
Reena
21/01/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at this hotel, and while there were definite highlights, a few aspects fell short.
The water park was a major positive—well-maintained with plenty of slides to enjoy, making it perfect for families. The New Year’s Eve party was another standout. The entertainment committee did an amazing job, creating a lively and unforgettable event that truly exceeded expectations.
However, the hotel reception left much to be desired. It felt shabby and didn’t match the rest of the property. The check-in and check-out process was slow and disorganized, with long queues that tested our patience.
The room itself was comfortable and clean, but the lack of basic amenities like an iron and a large mirror was inconvenient. Additionally, the requirement to pay a cash deposit for equipment was frustrating—most guests don’t carry that much cash, and it made things more complicated than necessary.
While the water park and event organization were excellent, the hotel would benefit from improving its reception area, speeding up guest services, and rethinking some policies. With a few adjustments, it could offer a much better experience.
Reena
Lưu trú 4 đêm vào Tháng 12, 2024