2/10 - Tồi
Karen
Đi cùng bạn đồng hành
06/08/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had booked a 5 night stay and arrived on 07/28, but ended up staying 1 night and getting refunded. The pictures are not accurate at all. The closest picture was the outside restaurant picture but not same to how it looked. We arrived pretty late only to see our room so dirty the bed had stains in pillows and blankets really disgusting. Reached out to Expedia and they reached out to hotel. The man comes in at 2am to wake us up all angry that he thinks the “hotel” is clean and I show him all the yellow stains all over and says let’s go I’ll change your room. We changed rooms at 2am and it was the worst thing ever, the new room had black insects on the blankets and underneath. Yellow stain everywhere. I did not use any of the blankets at all. The morning the shower had mold and dirt on it. Good thing we had sandals for shower. I was so over it we asked for a refund for other nights the hotel staff just turned around and ignored my husband and I. Thankfully Expedia after submitting pictures of the disgusting conditions of their property were able to get our refund for following 4 nights. This is not a hotel this is a motel property. We traveled throughout Europe in property’s as cheap as this and even cheaper who were actually hotels and clean. Beware of this property it’s so dirty and has unprofessional staff.
Karen
Lưu trú 5 đêm vào Tháng 7, 2024