8/10 - Tốt
kevin
Đi theo nhóm
05/02/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We were very excited to spend 5 nights here based on the reviews I had read. The hotel is indeed very nice and the breakfast buffet was excellent. Attention to detail by management is sorely lacking however. I hate petty negative reviews but need to note: 1 Our flight to Phuket was delayed by several hours. I called the hotel twice from our departure airport to give them revised arrival time. I was assured our hotel arranged transport would be waiting for us. It wasn't and another phone call to them from Phuket airport got us a ride - 30 minutes later. Should have simply taken a cab. 2. When we arrived at 8:30 pm to check in we were advised that the 2 rooms we booked with king sized beds in each were ready?. I had confirmed directly and in writing that each room was to have twin beds. Four 65 year old men - good friends but not couples who did not want to sleep with each other. Front desk requested no change that night and that rooms would be reconfigured the next day? We refused so again we had to wait - this time for an hour for same. 3. We left for golf each morning at 830 and returned around 4. The first 4 days neither room was made up on our return - despite daily reminders at front desk to do so. Again - get out of room and wait while maids turned them over. I actually met with "hotel consultant" Wanida Khamsathien who listened, said she was sorry, and offered a free round of drinks by the pool. I think she should have done more. Nice place but management lacking.
