2/10 - Tồi
Cam
Đi cùng gia đình và trẻ nhỏ
01/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We have enjoyed staying at this hotel for almost a decade every year during black hills stock show. It’s always been very clean and staff has been great. This year we walked into our normal suite and were blasted with the smell of pot. So strong we could chew it. My 3 small children put their swim suits on and my husband took them to the water park while I went to the front desk. Front desk said they couldn’t do anything about it. After returning to the room it suddenly had taken on the smell of cigarette smoke which was literally rolling from under the door to the adjoining room next to us. On my way to the bathroom I discovered human feces on the kitchen floor and that someone had very recently showered in the shower. I asked for our room to be recleaned and they said no. They did give us another room, not as nice as the suite we had paid for. The next morning I thought the manager could do something better… like a free stay or at least he reassurance that our stay would be better next year. She actually told me she knew the other guest was using our room, using drugs and breaking hotel policy but she was an extended stay guest and they didn’t want to disturb her!!! I asked for a full refund then. She laughed and said only if we’d leave. No apologies for human feces, our luggage & clothing was rancid from the few hours it was in our hotel room it was that bad. So frustrating!!
Cam
Lưu trú 3 đêm vào Tháng 2, 2025