2/10 - Tồi
Allie
Đi theo nhóm
26/03/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely Disgusting - Stay Away!
If I could give this place zero stars, I would. I booked two nights here, and while the first night was fine, the second night was an absolute nightmare. The blanket on the bed smelled like urine-not a faint odor, but an overwhelming stench that made it clear it hadn't been properly cleaned. When we checked the extra blanket in the cabinet, it had white body fluid stains all over it... Completely unacceptable.
I contacted the owners, who assured me that
"everything was cleaned" and brought us new comforters, but at that point, how could I trust that anything in this hotel was actually sanitary?
We immediately booked a room elsewhere because there was no way we were staying another night. I requested a refund for the second night, which was more than fair given the disgusting conditions, but the owner refused. He claimed that because they offered a new blanket, that was a "sufficient resolution" —as if I should feel lucky to be given a clean blanket in the first place! Even worse, the implication was that we had somehow made the blanket smell like urine, which is both insulting and absurd.
This was hands down the most unprofessional and unhygienic hotel experience I've ever had. If you care at all about cleanliness, customer service, or basic human decency, do not stay here. Go 2 minutes down the road to stagecoach inn. After telling them my experience with this hotel, they gave me a great discount, room, and were extremely accommodating
Allie
Lưu trú 2 đêm vào Tháng 3, 2025