6/10 - Được
Tarsha
Đi cùng thú cưng
05/03/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel’s location is unbeatable, right in the city center. While there’s no parking, I expected this and rented a spot nearby. I traveled with my dog and enjoyed walking him in nearby garden areas. Breakfast was lovely, with a beautiful setting and friendly staff. The cleaning staff were also great—happy to clean while I walked my dog.
However, our stay wasn’t perfect. A guest next door flooded their room, and we were woken early to check ours. While I understand the situation, I was disappointed by the lack of empathy from the staff. Despite the significant disruption—especially with our dog in the room—we were not offered any alternative arrangements, just a few towels placed down. The constant coming and going of police, maintenance, and cleaning staff made it even more stressful.
Another issue arose when I asked reception to notify cleaning staff to tidy our room while I was out. Two hours later, they hadn’t been informed, and reception unfairly blamed the cleaners.
The room was very small for the price, and the bed wasn’t up to four-star standards. Despite these issues, the exceptional location made up for a lot.
