6/10 - Được
walter, parkland
Đi cùng gia đình
18/11/2024
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Positive: food at the buffet restaurant was good, but overpriced. Convenient to the beach, just a few steps away.
Negative: room was in a dated shape, run down,
furniture had lots of damage and in a terrible condition, like a max 2 star hotel,
even elevator looks terrible with holes in the wooden walls and damadlge all over.
My toilet wouldnt flush, i had to wait all night until late morning for staff to come over and check it, but they couldnt fix, I was not offered to change my room. Bathtub had a long black hair stuck on the wall, i waited to see if it will be cleaned, but it was not for 3 days of my stay. Bathtub was very slippery, but there was no rubber mat provided. Hotel is non smoking, but next room (824) had people smoking on the balcony all the time, and smoke traveled into my room (825). Overall, hotel needs a lot of work to be 4 star they claim to be. I'd rate it 2 to 3 stars, no way a 4. I rented 3 rooms for our party and everyone had same comments of dissatisfaction.
