2/10 - Tồi
Lauren
Đi cùng bạn đồng hành
18/04/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DO NOT BOOK THIS PROPERTY!
I booked an apartment in March for April after spending hours looking at potential options. We arrived at the apartment to be told it wasn’t ready and we’d have to go to a hotel in Zabljak instead!
The apartment wasn’t ready because it was early in the season! The property is still being advertised as available now!
We didn’t stay at the hotel because it was a small room with kitchenette that wasn’t suitable. We found another apartment nearby.
The man at SOA Hotel was very unsympathetic and kept saying the hotel room was our best option/best thing for us! Obviously it was the best option for them, not us!
We are trying to get a refund but they are refusing!
At no point did they try and contact us about the apartment not being ready, if they had we could have arranged something else much sooner! It’s a scam!