2/10 - Tồi
Abdel Jalil
Đi theo nhóm
22/06/2024
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
We paid full payment in advance. However, the manager of the hotel refused to check in the 2-month infant of my friend by claiming that this infant is illegal and does not have any identification. We gave him the infant’s original birth certificate issued by Dubai Health Authority together with the mother Emirates-ID that showing she’s the mother of this baby but he said why the father is not checking in too. I told him next time we will bring the father, the grandfather, the grandmother, the aunts, the uncles and even the neighbors but this time unfortunately we brought the mother only. The Dubai birth certificate to with the mother Emitates-ID were not enough to let the baby check in with us and he said you can check in the 3 grownups but you have to ask the 2-month baby to leave immediately. We checked in and took the baby and went around searching for a proper hotel who has a competent management and we found a lot of hotels who accepted us together with dangerous baby. We checked in a way better hotel and went back to rexis to check out and take our luggage. We checked out 2 hours after we checked in. We lost the money as Rixos refused to refund our money though we only checked in and out in about 2 hours and we never used the rooms or any facilities. We didn’t even sit a minute in the rooms. I strongly recommend NOT to go to this hotel. It’s really the worst hotel I ever seen in my life
Abdel Jalil
Lưu trú 1 đêm vào Tháng 6, 2024