2/10 Terrible
Cherline
Business traveller
3 Jul 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very dirty. The bed linens were very dingy. The sheets were supposed to be white but looked off white and almost gray. I called the front desk and asked for linen change. A few moments later there was a knock at my door. I was expecting house keeping but instead got a man with a bin, who handed me the same dingy looking bed sheets. I refused to accept it. The upholstered lounge chair in the room was heavily stained and dirty. There were hair strands found on the bedside tables. The bathroom had a strong odor of urine that could instantly be detected upon opening the bathroom door. The shower curtain reeked of human body odor like that of a homeless person. I was so discussed that I went to a nearby Target to buy a set of bedsheets and Lysol and disinfecting wipes to clean the room myself. This was one of the worst experiences I’ve ever had booking a hotel. I really hope the Hilton gets it together and fix these issues. They really can’t compromise on cleanliness.
Cherline
Stayed 2 nights in Jun 2024