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Sonesta ES Suites Atlanta Alpharetta North Point Mall

3.0 star property
Comfortable hotel, walk to North Point Mall

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Sonesta ES Suites Atlanta Alpharetta North Point Mall

Seasonal outdoor pool
Exterior
Premium bedding, desk, laptop workspace, iron/ironing board
Free daily buffet breakfast
Lobby
Reviews
8.4

Very good

Popular amenities

  • Gym
  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • Parking available
    Parking availableParking available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • 24/7 front desk
    24/7 front desk24/7 front desk

Check-in time

4:00 PM

Check-out time

11:00 AM
The price is 2.565.259 ₫
3.096.533 ₫ total
includes taxes & fees
3 Jul - 4 Jul

Explore the area

Map
1325 N Point Dr, Alpharetta, GA, 30022
  • Popular LocationNorth Point Mall4 min walk
  • Popular LocationAvalon4 min drive
  • Popular LocationAmeris Bank Amphitheatre5 min drive
  • AirportAtlanta, GA (FTY-Fulton County)39 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

We just stayed for a night to see a concert at the Ameris amphitheater. Staff were friendly, room was clean and a good s...
Paul
Sept 13, 2023
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Room options

View all photos for Suite, Multiple Beds (Two Bedroom Two Kings)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds (Two Bedroom Two Kings)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 72 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Hearing Two Bedroom Two Kings)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Accessible (Hearing Two Bedroom Two Kings)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 72 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Fridge, microwave, oven, stovetop

Suite, 1 King Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Fridge, microwave, oven, stovetop

Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible (Mobility Shower Two Bedroom Tow Kings)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Accessible (Mobility Shower Two Bedroom Tow Kings)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 72 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom)

Fridge, microwave, oven, stovetop

Suite, 1 King Bed with Sofa bed (One Bedroom)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Studio)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed (Studio)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Hearing One Bedroom)

Fridge, microwave, oven, stovetop

Suite, 1 King Bed with Sofa bed, Accessible (Hearing One Bedroom)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Studio Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

Premium bedding, desk, laptop workspace, iron/ironing board

Deluxe Studio Suite, 1 King Bed with Sofa bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Sonesta ES Suites Atlanta Alpharetta Avalon
Pool
Breakfast included
Pet-friendly
Free WiFi
8.8 out of 10, Excellent, (1000)
The price is 2.773.941 ₫
3.338.145 ₫ total
includes taxes & fees
7 Jul - 8 Jul
Sonesta ES Suites Atlanta Alpharetta Avalon

About the area

Alpharetta

Located in Alpharetta, Sonesta ES Suites Atlanta Alpharetta North Point Mall is in an area with good shopping. Travellers who have shopping on the agenda can visit North Point Mall and Avalon, while those looking for another kind of activity may want to explore TopGolf Alpharetta. Looking to enjoy an event or a match while in town? See what's going on at Ameris Bank Amphitheatre. Spend some time exploring the area's activities, including golfing.
Visit our Alpharetta travel guideOpens in a new window

What's nearby

  • North Point Mall - 4 min walk
  • Avalon - 4 min drive
  • Wills Park - 5 min drive
  • TopGolf Alpharetta - 5 min drive
  • Ameris Bank Amphitheatre - 5 min drive

Getting around

  • Atlanta Peachtree Station - 25 min drive
  • Atlanta, GA (PDK-DeKalb-Peachtree) - 29 min drive

Restaurants

  • ‪Chick-Fil-A - ‬6 min walk
  • ‪North Point Mall Food Court - ‬10 min walk
  • ‪Cookout - ‬3 min drive
  • ‪The Cheesecake Factory - ‬9 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Sonesta ES Suites Atlanta Alpharetta North Point Mall

Hotel near North Point Mall
Located close to Ameris Bank Amphitheatre and TopGolf Alpharetta, Sonesta ES Suites Atlanta Alpharetta North Point Mall provides a free breakfast buffet, laundry facilities and a gym. In addition to a business centre and a snack bar/deli, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Self-parking (surcharge), smoke-free property and multilingual staff
  • A lift, a 24-hour front desk and luggage storage
  • A TV in reception, barbecues and a vending machine
  • Guest reviews say great things about the helpful staff
Room features
All 120 rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas. Guest reviews speak positively of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with premium channels
  • Separate sitting areas, kitchens and fridges

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 6 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • Basketball
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per week
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: USD 6 per night
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Laundry fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 9:00 PM
A car is recommended for transport to and from this property

Property is also known as

Residence Inn Marriott Atlanta Alpharetta/North Pt Mall
Residence Inn Marriott Pt Aparthotel
Residence Inn Marriott Alpharetta/North Pt Mall Aparthotel
Residence Inn Marriott Alpharetta/North Pt Mall
Resince riott Alpharetta Pt M

Frequently asked questions

Does Sonesta ES Suites Atlanta Alpharetta North Point Mall have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Sonesta ES Suites Atlanta Alpharetta North Point Mall?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Atlanta Alpharetta North Point Mall on 1 Aug 2024 start from 2.790.483 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sonesta ES Suites Atlanta Alpharetta North Point Mall pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of USD 75 per accommodation, per week. Service animals are exempt from fees.

How much is parking at Sonesta ES Suites Atlanta Alpharetta North Point Mall?

Self-parking is available for USD 6 per night.

What time is check-in at Sonesta ES Suites Atlanta Alpharetta North Point Mall?

Check-in start time: 4 PM; check-in end time: anytime. Early check-in is available for a fee of USD 15 (subject to availability).

What time is check-out at Sonesta ES Suites Atlanta Alpharetta North Point Mall?

Checkout is at 11:00 AM. Late checkout is available for USD 15 (subject to availability).

Where is Sonesta ES Suites Atlanta Alpharetta North Point Mall located?

Situated in Alpharetta, this hotel is within 2 mi (3 km) of North Point Mall, TopGolf Alpharetta and Ameris Bank Amphitheatre. Avalon and Wills Park are also within 3 mi (5 km).

Sonesta ES Suites Atlanta Alpharetta North Point Mall Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 447 out of 826 reviews" "
Rating 8 - Good. 206 out of 826 reviews" "
Rating 6 - Okay. 74 out of 826 reviews" "
Rating 4 - Poor. 44 out of 826 reviews" "
Rating 2 - Terrible. 55 out of 826 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Devonair

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I did not like the fact that they prop the doors open in Building B. 2 of the exterior doors were close and you had to use a key card. The other 2 doors are propped wide open, allowing bugs and anyone to walk in the doors. The room we stayed in was a very nice room and this hotel has a lot of potential but you could tell that the standards of cleaning were very low. Our shower was dirty and the bathtub was dirty. We stayed here about 4 years ago and everything was clean and it was a great hotel. Seems as though they are letting things go and it is not the same as it was. I was disappointed in my stay this time around.
Stayed 1 night in Jun 2024

8/10 Good

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great overnight stay, free breakfast was nice. Property was under renovation but not inconvenient
Stayed 2 nights in May 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting and very spacious and clean rooms. Small pool. Breakfast was crowded and there should have been more people staffing it. Staff overall were responsive, friendly and kind. I would definitely recommend staying here!
Stayed 1 night in Jun 2024

4/10 Poor

Sherri

Travelled with family and small children
Disliked: Property conditions & facilities
Elevator was broken. TV was broken. Door to bathroom was super loud, waking toddler if opened. Drive to Ameris amphitheater is posted as 5 min. And was more than double that. Mystery door to what sounded like a broiler room IN THE BEDROOM hid something super loud that went off every few minutes interfering with our sleep. Breakfast only went until 9:30. Pack and play had a ring from the last baby still in it, so didn’t instill confidence about cleaning practices. Positives:staff was nice, pool looked nice, amenities (kitchen) would be great if staying longer. Parking on site.
Stayed 1 night in Jun 2024

2/10 Terrible

Chelsey

Several roaches in the room. Not one to ever complain but that’s one thing I do not like. For the amount of money paid that should’ve never been an issue. Will not stay again and do not recommend.
Stayed 1 night in Jun 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great value for price.
Stayed 1 night in Jun 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

2/10 Terrible

Alexander

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SERIOUS SECURITY ISSUES! On day two of my stay, two men were entering my room without permission. They did not have hotel staff with them present, and even if they did, I did not authorize anyone to enter. As they breached the door and entered, we just so happened to be walking in behind them and realized they had entered our room. They said they were there to do maintenance, and asked if we had an issue with our AC. We told them we had not requested any maintenance or given anyone permission to enter. I immediately called the front desk, and they told us that they were subcontractors, and that they had a MASTER KEY to ALL ROOMS on the premises. They did not give me an answer when I expressed my concerns about random people the hotel does not personally vet to enter rooms and without permission. The man at the front desk named Jeremy admitted they should not have entered without hotel staff or the tenant of the room present. This happened around 3PM and we were told we could not get a refund for the current day or future days even though we now felt unsafe that random individuals could have access to the rooms, and had just witnessed two men going into our room without our persmission. My valuables including a $3k laptop was just sitting out inside. Complaints were filed with hotel management with no response, emails sent to management with no response, and complaints filed with expedia just for them to lie to expedia about the facts of this invasion of privacy.
Stayed 4 nights in Jun 2024

6/10 Okay

Heather

Travelled with partner
Liked: Staff & service
Overall, we had a good stay. The night we arrived, however, was far from that. After driving all evening and arriving a little after midnight, we were ready to crash. The room was not the Deluxe Suite we had selected, which is an open space, but was sectioned off with a bedroom area. The circulation was horrible and while the kitchen/living area felt fine, the bedroom was stuffy and miserable. The A/C unit was 2 feet from the bed and sounded like a jet engine every time it kicked on - complete with another sound like a plastic piece being hit repeatedly by the fan. There were also two detectors on the ceiling that were blinking bright blue lights. Needless to say, exhausted as we were, the sleep was minimal at best. In the morning, I called and explained the situation. The woman who helped us was very kind and apologetic and, by the time we returned from getting brunch and coffee, had a new room ready for us that we moved to. It was just down the hall from where we had been - but was a night and day difference. It was also the open suite like we had selected at booking and the rest of the trip was much more enjoyable. The walls are thin, so if you're a light sleeper, this might not be the place for you. I could hear people talking on the phone outside, a dog barking around 2am, doors closing around us, etc... You do have to pay $6 a day for parking, so keep that in mind when you book. The breakfast is decent with warm and vegetarian options!
Stayed 3 nights in Jun 2024

10/10 Excellent

Ana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my dog, the staff was nice and the room was great. I will definitely stay here again & recommend to people traveling with dogs, convenient and dog friendly restaurants nearby. The only reason I didn’t give it 5 stars is because of the maintenance and the elevator being out of service.
Stayed 1 night in Jun 2024

10/10 Excellent

Hazel, Fresno

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to appointment. Room good size.
Stayed 1 night in Jun 2024

6/10 Okay

Rosalie

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff, but seems under staffed. Only 1 person at front desk. Property can use some TLC. A bit run down and a weird smell in my room. Room is not quiet. Air conditioning is loud and makes a knocking noise. Really n8ce staff, but I'd never stat here again.
Stayed 1 night in Jun 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy to locate the property and the staff was courteous however the understaffing this day delayed my checkin by 1-1/2 hours . This affected our scheduled meetings for the remainder of the day. Didn’t book another hotel due to the 20 mins, “your room will be ready “. I don’t appreciate being misled.
Stayed 1 night in Jun 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice size
Stayed 1 night in Jun 2024

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked easily to the Amphitheater after a concert. Super clean, good a/c, and breakfast the next morning.
Stayed 1 night in Jun 2024

6/10 Okay

Galdric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv and lights were not connected to power. Luggage trolleys were in poor condition. Alarm went off at 6am
Stayed 3 nights in May 2024

6/10 Okay

Karina

Liked: Staff & service, amenities
Disliked: Cleanliness
Room set up was nice, check in was easy, and breakfast was good! Only complaint is that that the room smelled bad- it did not feel, smell, or look clean.
Stayed 2 nights in Jun 2024

6/10 Okay

Terrell

Business traveller
Disliked: Amenities, property conditions & facilities
Idk
Stayed 1 night in May 2024

8/10 Good

Byron

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Reza, Port Washington

Stayed 2 nights in May 2024

10/10 Excellent

Surge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable
Stayed 6 nights in May 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel and I would never stay here. The hotel is understaffed. They cannot bring you any items that you either need or request. I requested betting for a fold out couch that was included in my room and was told it would arrive in 20 minutes. After 45 minutes I called the front desk and they said I would have to come get the bedding because no one would be able to bring it to me. There is only one ice machine and is in the front section of the hotel. If you were in the back like we were, you have to walk all the way to the front to get ice. The rooms are extremely hot. We had the thermostat turned down to 65 and it felt like 85° in the room. The white man was hostile towards people of color. There was a group of 14 to 16-year-old boys playing peacefully in the pool. The white pool man kept yelling at them and threatening to kick them out of the pool. This was highly alarming to me because of the hostility from the man People of a different color. Additionally, once I got home from one of the most horrific hotel stay at my life, I learned that I was charged $100 deposit. No one ever told me about $100 deposit to stay at this trashy hotel. I called the hotel and was told they would return the deposit to me within 10 business days. I have stayed at a variety of hotels mostly Top-notch hotels. None of them has ever charged me any amount of money that was refunded within 5 to 10 days. Do not stay at this hotel. Is trashy unsafe and very much hospital.
Stayed 1 night in May 2024

10/10 Excellent

Gwen

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Eunice

Travelled with group
Liked: Staff & service
Had to switch rooms but could not till after the 1st night. Froze because of broken AC. Did not even offer a comp
Stayed 3 nights in May 2024