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"Some really good parts: kids club, pool, ski school, horse rides for kids. All great. But two big downsides. Firstly, it seemed like they were trying to squeeze every penny out of us, like a budget airline would. The all-inclusive was not really - you had to pay for coffees at lunchtime for instance - and staff would come over and try to upsell. Same with alcohol: all had to be paid for as extra, and staff were trying to flog it as soon as we sat down. It makes the place feel a bit cheap and money-grabbing. It was so odd for these things to not be included in all-inclusive. Very different to other all-inclusive places I’ve been in the past. Then one other thing: it’s the first place I’ve stayed since at least the pandemic that didn’t have a smart-TV. Most people are there with their kids, so have to stay in the room from relatively early each evening, so the very old-fashioned TVs are not ideal - this would be such an easy thing to upgrade. Also, there were some really odd design things. There is a baby monitor system, but it attaches to the phone line, and the phone socket is in the adults’ room not the kids’ room. So weird. And if we had wanted to watch TV, it was mounted on the wall of the children’s room. Such a bizarre place to put it as it’s going to wake light-sleeping kids up. Literally anywhere else in the room would have been better. So yeah. Some really good bits, but I don’t think I would recommend to friends as the above downsides took the polish off. "

"Everything 🙏"

"Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen. "

"lovely staff, clean and great property. wish we stayed longer!"

"We are very glad with the choice we've made. It was an excellent retreat! The overall facility was in great shape and easy to get around. The breakfast was fabulous! We loved the spa, especially in the evening after our arrival when we struggled with a 6-hour jetlag as well as the next day after skiing at Kitzbuhel. Our room was next to the elevator and we were concerned about noise. However, the sound insulation was so good that it felt like nobody else was in the hotel. We will definitely consider it again when visiting the area. "

"We really enjoyed this place, as it was spacious comfortable and clean! I would definitely stay there again!"

"Really nice place! Staff were pleasant, rooms were clean and exactly as described, breakfast was good 👍 got a gift from the staff when we left too! Definitely recommend this place to anyone visiting Innsbruck"

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"Wow wow, wow, This is the place where you should stay in Innsbruck. The rooms are amazing and the views from the rooms are gorgeous. The management all the time makes sure you are comfortable and the Breakfast was completely full of good food. The bus stop at 1 minute from hotel entrance. Amazing Stay!! Thanks"