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Grand Park Royal Cancun - All Inclusive

4.0 star property
Beachfront property with relaxing spa services

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Front of property
Free minibar, in-room safe, desk, laptop workspace
5 restaurants, breakfast, lunch, dinner served; international cuisine
Free minibar, in-room safe, desk, laptop workspace
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Gym
    Gym
The price is 7.340.480 ₫
7.492.352 ₫ total
includes taxes & fees
15 Nov - 16 Nov

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe Twin

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Free minibar, in-room safe, desk, laptop workspace

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
Private bathroom
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite

Royal Master Suite | Free minibar, in-room safe, desk, laptop workspace

Royal Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Swim Up-King

Free minibar, in-room safe, desk, laptop workspace

Luxury Swim Up-King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Royal Suite

Grand Royal Suite | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Twin

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front

Premier Superior Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean Front Twin

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room King

Free minibar, in-room safe, desk, laptop workspace

Premier Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Tower Jacuzzi Suite Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Royal Tower Jacuzzi Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 3

View all photos for Deluxe Ocean View

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa Deluxe

Garden view

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Double

Royal Suite Double | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Garden view

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LED TV
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Garden view

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Swim up Ocean View

Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up Ocean View

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 4

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About the area

Map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Chac Mool Beach - 13 min walk
  • Forum Beach - 2 min drive
  • Cancun Convention Center - 3 min drive
  • Cancun Interactive Aquarium - 5 min drive
  • La Isla Shopping Mall - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪Capriccio Ristorante - ‬8 min walk
  • El Mirador
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Lobby Bar - ‬7 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property near La Isla Shopping Mall
Chac Mool Beach and Forum Beach are located near Grand Park Royal Cancun - All Inclusive, which provides a swim-up bar, a poolside bar and a corner/local shop. With amenities such as a beachfront location and sunloungers, this property is the perfect place to soak up the sun. Treat yourself to a hot stone massage, aromatherapy or a body wrap at Spa Fitness Center, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a rooftop terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • A local area shuttle, 2 outdoor pools and wedding services
  • Beach towels, luggage storage and a banquet hall
  • Guest reviews speak highly of the beach locale, pool and helpful staff
Room features
All 247 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 40-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (109 centimetre high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on 15 Nov 2024 start from 7.340.480 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Park Royal Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Royal Cancun - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Grand Park Royal Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Grand Park Royal Cancun - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Park Royal Cancun - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include football, volleyball, water fitness classes and more.

Where is Grand Park Royal Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 15-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Chac Mool Beach. La Isla Shopping Mall and Forum Beach are also within 1 mile (2 km).

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1160 out of 2322 reviews" "
Rating 8 - Good. 600 out of 2322 reviews" "
Rating 6 - Okay. 285 out of 2322 reviews" "
Rating 4 - Poor. 136 out of 2322 reviews" "
Rating 2 - Terrible. 141 out of 2322 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Estefania

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Jaimiber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean and good service
Stayed 3 nights in Oct 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Joshua

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
was under construction when we went so im sure it will be a way better experience when construction is finished
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Would definitely stay here again. The weather was not great but that did not stop us from having so much fun. The funtastic team was great! Something different every night we were there. Our room could not have been in a better location. The food was good, but I’m a very picky eater and needed more options. This was not a deal breaker for me though. Can’t wait to return!!
Stayed 5 nights in Oct 2024

8/10 Good

Wojtek

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was in the process of some amazing renovations and upgrades. I’ve stayed here at least three times and can’t wait to come back and enjoy! Regardless, as a guest you would never have known they were renovating…the staff was amazing ! Our butler Jessica catered to our every need…some things we never knew we could have . Guest services and management made sure we had an upgraded suite quiet and steps from the beach. This is a beautiful resort in a great location to shopping at La Isla and nightlife near Coco Bongo all at a very affordable cost !
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Oct 2024

10/10 Excellent

Omar, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are fantastic. Our butler Jessica was amazing and made our stay so much easier by booking our restaurants and cabanas each day. She even would have towels already set up for us at the cabana. This was our most stress free and relaxing trip so far and we have been to Cancun over a dozen times. The restaurants are great but our favorite by far is the Hibachi, so make sure when you go here you get reservations. You will not be disappointed.
Stayed 6 nights in Oct 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was perfect! We had a butler, room service, and concierge that attended to our evwey need
Stayed 6 nights in Oct 2024

10/10 Excellent

Carson James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the resort was doing construction on there main pool and multiple restaurants. Would have been nice if theybagve us a heads up
Stayed 7 nights in Oct 2024

4/10 Poor

JOSE, Richmond

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is full blown mess!!! Did not receive any of our Expedia vip!!!! Limited dining small Buffett try to make reservations but all their restaurants were 2-3 out for new reservations!!!! Totally a waste of money.
Stayed 4 nights in Oct 2024

6/10 Okay

NESTOR

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

4/10 Poor

Tanya

Travelled with family
Liked: Cleanliness
in my travels, I have never stayed on a resort with only 2 activities for 3 days. the food was absolutely discussing and was served repeatedly. there was no music in lobby, elevators or dinning area. after 7pm, there was no signs of people or any adventures at this resort. had to go downtown to feel like we were on vacation and not at grandma's house
Stayed 3 nights in Oct 2024

8/10 Good

Rebecca

Stayed 4 nights in Oct 2024

10/10 Excellent

Rebeca

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything; the events they had were so good and a lot of fun, and the food in every restaurant was top-tier. Even the snack bar El Jardín was a good experience, and the guys there were amazing. I would definitely go back!! This was my first time coming to Cancun, and the resort made it such an amazing and easy experience.
Stayed 3 nights in Oct 2024

8/10 Good

jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked that our butler Yajahira. She maid our stay wonderful. She went above and beyond to help us. If it wasn’t for her our stay would have been just ok. She is fantastic. Also our waitress at our Cabana Yolanda was top notch. By the time we left she felt like family. She worked hard and always had a smile and was so friendly. Those two lady’s are what make people want to come back again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia Penichet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos unos días maravillosos, la instalación muy buena, limpia, la atención al cliente muy profesional y te sientes bienvenido al hotel, la comida muy variada, el restaurante italiano es de primera, , el Bufet muy bueno, la bebida súper variada, las instalaciones afuera , a pesar que estaban en remodelación la piscina con su bar dando tremendo servicio, la playa muy limpia, una arena blanca que parecía talco, en resumen muy agradable y bueno para pasar unos días inolvidable, mi esposo y yo hemos estado en diferentes hoteles de Playa del Carmen y siempre nos hemos sentido muy bien y ahora en Cancún espectacular

2/10 Terrible

Amrut

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property or expedia did not let us know about the ongoing constuction. We were given a double room when we had paid for king. Then they moved us to a king room with construction on the front. The mexican restaurant was closed most times. We went in the morning asking for it. They would say its open at night. When we went at night it was closed 2 days. Koi and Andiamo were fabulous. Buffet has very limited options. In all, a very dissapointing experience. Would not visit grand hotel properties every again.
Stayed 6 nights in Oct 2024

6/10 Okay

Jacqueline Del

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We wished our stay was better but unfortunately most of the amenities were closed due to the construction, staff was also not the best, we got to the hotel after traveling for about 6 hours just to be bombarded and trying to be sold stuff for about a hour by our concierge. VERY annoying . We were not allowed to dine in the buffet twice due to my husband wearing a short sleeve , when there is people wearing hardly a cover up .
Stayed 5 nights in Oct 2024

2/10 Terrible

Janet, Streamwood

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our ocean view room for vacation... sights and sounds of heavy equipment and jack hammers working on the main pool. I would have passed if I known this when I booked. The hotel shut off the live camera, the hotel is sketchy, should be honest during construction times. We had to make the best of it…stayed at the beach and enjoyed the white sands and clear water.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

William Traldi

Stayed 7 nights in Sep 2024

8/10 Good

Elizabeth, Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice and has great drinks but the food at the buffet could use a little help and the main pool was closed for remodeling so everyone had to share the smaller pool
Stayed 3 nights in Oct 2024