Search Aparthotels in Colwood

"Enjoyed "

"Perfect "

"Everything was great. but there was one thing that stood out for me. One of the front desk employees was, in general, seemed suspicious and not trusting of anyone who walked through the door. There was a wait to check in for our room. We did an "initial check in" with one front desk clerk (a man) and were told we'd receive a text when our room was ready. We went off, had lunch, got the text that our room was ready and so we came back to the front desk. We had been given a very small little envelope with a minuscule piece of paper on it - as if this was super official of our checkin in. I had placed it in one of the several pockets of my backpack and when we came back saying we got the text, the desk clerk (different from before, a woman this time) said, "Do you have the envelope?" I couldn't immediately find it. I had been up since 5am, flown that day, was exhausted. And said desk clerk said to her coworker, "She SAID she got a text that her room was ready and that she already checked in." As if I was lying/making the whole thing up. She easily could have just asked me my name, which was the name on the reservation, and seen that our room was ready. Instead, she treated me like I wasn't telling the truth and it was superbly unprofessional and rude. Every time after she was super weird toward me and I was very uncomfortable. i.e. she'd literally start a conversation with me when I was out the door, my back toward her and I was 40 feet away. She needs interpersonal training."

"Got early check in and staff is really nice"

"Stellar room with lots of space and very well laid out. Pools (adult, kids hot tub) were clean and beautiful. Excellent staff and service and impressively close to the harbor and downtown. Highly walkable. "

"Very clean and well trained staff."

"Very central, crispy clean and great customer service."

"AN OASIS WHERE ANGELS RESIDE This hotel is awesome! The staff are true angels! The front desk staff are very helpful, in particular, Bartu who is always willing to do whatever he can and extremely accommodating to make your trip as pleasant as humanly possible. Then there is Arlene, Colton, Helen and Victoria who make up the rest of this fantastic team! The rooms are super clean and comfortable. The housekeeping staff are hard working and this hotel is close to many amenities and historic sites in and around the downtown core of Victoria! The Italian flair within this hotel makes you feel like you have left Canada and dropped yourself into Venice briefly. The rooms are spacious and cozy at the same time. The beds are comfortable and the pillows I found were very comfortable and firm if you happen to be a side sleeper! So, if you are ever planning a trip to Victoria, check this hotel out as it is truly magical"

"This was my second stay and I loved it. The staff are fantastic. The beds are extremely comfortable. The only thing that wasn't the greatest is that the bulk of the parking is on the side of the hotel that is not accessible due to construction. If you have to park on that side, you have to walk all the way around the hotel."