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Del Parque Hotel & Suites

3.5 star property
Cuenca hotel in Downtown Cuenca with a 24-hour front desk

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December 2024

Photo gallery for Del Parque Hotel & Suites

View from property
Suite | Minibar, free WiFi, bed sheets
Suite | Minibar, free WiFi, bed sheets
Breakfast for a fee
Hallway

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Triple Room

Triple Room | Minibar, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 2 Queen Beds

View all photos for Classic Single Room, 1 Double Bed

Minibar, free WiFi, bed sheets

Classic Single Room, 1 Double Bed

Highlights

Balcony
Kitchenette
Fridge
LCD TV
Private bathroom
Microwave
Minibar
Coffee/tea maker
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, free WiFi, bed sheets

Superior Double Room

Highlights

Balcony
Kitchenette
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Minibar
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room

Quadruple Room | Minibar, free WiFi, bed sheets

Quadruple Room

Highlights

Balcony
LCD TV
Private bathroom
Minibar
Coffee/tea maker
Satellite channels
Daily housekeeping
Wardrobe
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Suite | Minibar, free WiFi, bed sheets

Suite

Highlights

Balcony
Kitchenette
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Minibar
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room

Minibar, free WiFi, bed sheets

Standard Double Room

Highlights

Balcony
Kitchenette
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Minibar
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Benigno Malo 9-21 y Simón Bolivar, Cuenca, Azuay, 010104

What's nearby

  • Calderon Park - 1 min walk
  • New Cathedral of Cuenca - 1 min walk
  • Río Tomebamba & Calle Larga - 9 min walk
  • Alejandro Serrano Aguilar Stadium - 16 min walk
  • Mall del Rio - 5 min drive

Getting around

  • 14n - Antonio Borrero Station - 4 min walk
  • Gaspar Sangurima Tram Station - 10 min walk
  • Cuenca (CUE-Mariscal Lamar) - 14 min drive

Restaurants

  • ‪Negroni - ‬1 min walk
  • ‪El Confesionario - ‬1 min walk
  • ‪Hot Dog del Tropical - ‬5 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Le Bistro - ‬1 min walk

About this property

Del Parque Hotel & Suites

Hotel located in Downtown Cuenca
Del Parque Hotel & Suites provides amenities, such as a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and free newspapers
  • Concierge services, a 24-hour front desk and luggage storage
  • Tour/ticket information
Room features
All guest rooms at Del Parque Hotel & Suites offer amenities, such as free WiFi, minibars and room service.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Balconies and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Minibar
  • Room service

Policies

Check-in

Check-in time starts at 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Parque Hotel Cuenca
Del Parque & Suites Cuenca
Del Parque Hotel & Suites Hotel
Del Parque Hotel & Suites Cuenca
Del Parque Hotel & Suites Hotel Cuenca

Frequently asked questions

Is Del Parque Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at Del Parque Hotel & Suites?

Del Parque Hotel & Suites doesn't offer parking.

What time is check-in at Del Parque Hotel & Suites?

Check-in begins at 1:00 PM.

What time is check-out at Del Parque Hotel & Suites?

Checkout is at noon.

Does Del Parque Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Del Parque Hotel & Suites located?

Located in Downtown Cuenca, this hotel is steps away from Calderon Park, New Cathedral of Cuenca and Convent of the Assumption. Church of Santo Domingo and Esqueletologia Museum are also within 5 minutes. 14n - Antonio Borrero Station and Luis Cordero (Hermano Miguel) Station are within a 5-minute walk.

Del Parque Hotel & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Evelyn, Greenville, SC

Liked: Cleanliness, property conditions & facilities, room comfort
Charming hotel with great central location
Our suite was very comfortable, sunny, and very clean. We had a breath taking view of the main cathedral out our balcony window.There was pleasant outdoor space adjacent to our suite where we could take meals and relax on comfortable couches and enjoy the sun.
Stayed 2 nights in Dec 2017

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the second time we stayed here. Close to the centre of Cuenca.
Stayed 5 nights in Dec 2017

8/10 Good

María, Central America

Liked: Cleanliness
Great location
The hotel has a great location. Just a few steps from Parque Calderon and some great restaurants and shops. We really loved the vibe! Although there's one thing you should be prepared for. If you happen to stay at room number 7 and you are planning on going to bed early or sleeping in, you should forget about it. There is a really annoying water pump above the room that goes on early in the morning and goes off late at night. If you sleep like a rock then I'm sure you will be ok. We also found out that the staff from the evening shift was much more helpful.
Stayed 4 nights in Oct 2017

10/10 Excellent

Adalgeir, Akureyri, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covinient
It was exelent, beds was very good, quiet and the hotel is next to the Park. Nice restorant on the first floor.
Stayed 1 night in Aug 2017

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City of surprises.
High altitude took some getting used to with cooler temperatures than expected for location on the Equator.
Stayed 10 nights in Jul 2017

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful and beautiful property
You are a fantastic place to stay with, and you are absolutely very caring for everything. Since the moment we arrived until the moment we left. You provided us with extended check-out time which was greatly appreciated. Very professional, everyone of the staff speaks perfect English and of course Spanish. The room was very traditional with beautiful decoration, same as the whole corridor and stances, very old charming. We know this is an old colonial building, so no lift. For anyone with troubles, don't worry, they will help you taking all your belongings up to your room, no hesitation. We did only experience low water pressure so the hot water was not triggered, however this was only a temporary minor issue. They provided all help. Breakfast was also nice, and so is all the choice you have in the bar/cafe/restaurant downstairs, with really great prices. The location it's right there, in the very heart of the old town, absolutely fabulous! The views from the balcony were towards the main square too, very beautiful. And as last, my most sincere thank you, to everyone of you, for helping me and my partner after the incident we had, by promptly ringing the paramedics and ambulance in site, the pharmacist from downstairs and all of your assistance. This is a wonderful property I can strongly recommend to anyone which surely will repeat when I return to Cuenca.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Time
Can't believe what a deal this was for so cheap. Our room had a living room and two bathrooms. Beautiful view of downtown. The service was great and the free breakfast was delicious. The only thing that was lacking was enough hot water at times.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but never got the chance to use it
Hotel gave away our reservation of 4 nights when we were unable to arrive for the first night due to a cancelled flight. Staff seemed disorganized and hotel needs a good 'scrub'. It is well located.

8/10 Good

Tim, Cotacachi, Ecuador

Liked: Cleanliness, staff & service, room comfort
Great location.
This hotel was OK. It was very economical and the location, right on Parque Calderon, is excellent. The staff were very friendly and helpful. We arrived at 11 a.m., well before the official check-in time, but our room was ready and we were taken right up. The hotel itself needs updating. The room rates are very reasonable. The beds are comfortable. The restaurant was quite good. I can recommend this hotel to others who are looking for clean, affordable rooms in a convenient location. Our total bill for a triple room, two night stay, was $155 with nice breakfasts included. This not a luxury hotel, but for those on a tight budget, it would be a very good choice.

6/10 Okay

Verified traveller

8/10 Good

Jeff, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly people, great location
The location is perfect. The room was clean, quiet, and comfortable with a nice patio for mingling with other guests. The staff were friendly. The only negative experience had to do with breakfast. Expedia said breakfast was included, the hotel said it wasn't. However, they honored the agreement after some discussion and once I showed them my confirmation.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay
I loved everything about this hotel and restaurant/bar. It had so much character and charm. The location is excellent for walking and seeing the city. The staff were amazing, nothing was too much trouble. Great to have the microwave and refrigerator, although with such a great café/restaurant/bar downstairs I didn't use them. The bathroom was great, lots of hot water and a fun shower. Some people will have difficulty with the lack of elevator as the altitude can take your breath away, literally, for the first few days. I wouldn't stay anywhere else.

8/10 Good

Narhari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staff
It was very comfortable and in good location

4/10 Poor

Mary Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Wanted to love it but........
Located 1/2 block from the historic city center, this hotel is less than half a mile to so many sights to see and things to do. The room was very spacious and clean and had ample cabinet/closet space. The bed and pillows are on the firm side. The bathroom was tiny, the toilet literally tucked under the edge of the vanity counter top and a very small shower enclosure difficult to maneuver in. Has a kitchen with a refrigerator, microwave, coffee maker (no coffee), sink, wine glasses and coffee cups available. Nice courtyard in the center of the rooms. Cozy restaurant downstairs. Friendly staff. No instructions in the rooms for guests. Didn’t know how to call the front desk or order room service. Didn’t know room service was available until a waitress was passed taking food up to the rooms while heading down the stairs. The only thing that made my stay here bad enough that it could never be recommended is the smell from the bathroom. Other reviews mention it. Don’t know if it only happens in this room, or even if a lot of other hotels in Cuenca have the same problem. It’s the sewer. The smell of the sewer seeps in through all of the drain openings. By the third night it was overwhelming and nauseating.

10/10 Excellent

Jennifer , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the centre of the old town. I
You couldn't be closer to the church with the blue domes. My window looked out at them All the staff were great. I felt safe and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay and its Adventure!
As others have offered, this hotel is an old, well-kept building with large rooms/windows in the heart of the downtown center. Clean with nice, simple bathrooms, wooden creaky floors and great wi-fi. The hotel's downstairs cafe serves excellent food and lattes and is a nice place to check emails and people-watch. Prices are very affordable as well. One consideration is that sound carries and hearing your neighbors in certain rooms comes with the territory. But Ecuadorians (bless them) don't seem to be disturbed by other people's 'life's' noises. :) Staff are young and very helpful though there is no room or appreciation for demanding types. Muy tranquillo is the flow of this charming, well-kept time capsule. This is now one of my favorite hotels whenever visiting Cuenca. Blessings on your journeys, dear fellow-travelers.

2/10 Terrible

Raymond, Keizer Oregon

Disliked: Staff & service, property conditions & facilities
Consider other options
The sink barely drained, the shower too complex to operate without help, 5 minutes later the water is hot. I ordered a cup of coffee Americana ($1.77) It is not what we drink in the US. I did not get my free breakfast with that coffee but they advertise free breakfast. For lunch I ordered chicken and ribs BBQ from their menu only to be informed they have no chicken and ribs. I Just gave up and went to Subway. Nobody speaks English but that would not fix the stunning levels of incompetence of the staff. For example: I asked how much laundry cost they said $2.50 a kilo. I tried to explain to them I have no way to weigh my bag so the information is useless but nobody speaks English or does math because when I asked again, it was .65 cents a pound. Get used to the South American gringo shakedown. The room #3 I stayed in smells like feces and there was a odd stain on the sheet of the bed. I am an old man and three flights of stairs at this altitude is not something I am good at. There is a traffic control below the window that makes a cuckoo clock sound for blind people 24 hours a day. After two days of listening to that, I am going cuckoo, WIFI did not work in most places for any of my 3 devices. I brought a high gain antenna so I was able to use my laptop. I stayed for two days because I paid for two days in advance. Otherwise I would have left after 1 day.

10/10 Excellent

Ellen, Paxton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, super spacious!
Our hotel was right on the central plaza in Cuenca, so it was super easy to get around and see what we wanted to see. Our room was a very spacious suite with 1 1/2 baths, so it really was convenient for our party of 4. Breakfast was great, and Pablo was very friendly and talkative. We enjoyed our stay immensely!

4/10 Poor

Scott, Florida

Liked: Staff & service
Disliked: Property conditions & facilities
four floor walk up at 8,000 ft
The staff were perfectly nice and friendly and eager to please as was everyone we met in Cuenca. The large room had very tiny bathroom with the sink cabinet pushed up against the toilet and the shower so high tech it needs an operation manual. Bed is fine. The hotel is not on the square as advertised but 1/2 block off the square which was a blessing as the square is over lit and power washed every night. The rate was 50% more than the hotel we moved to four blocks away

6/10 Okay

Juan

Buena ubicación
Hotel en la mejor zona central,con un buen servicio de desayunos( incluidos) Tiene un buen restaurante y cafetería. En cuanto al hotel no cuenta con ascensor, las habitaciones tienen un clásico estilo Francés pero un poco descuidadas, el personal muy amable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acogedor y agradable
Personal muy amable en hotel acogedor. Edificio histórico bien remodelado justo diagonal a la plaza central. Habitaciones amplias con balcón y camas cómodas. Terrraza publicas y restaurante buen atendido.

8/10 Good

Lorena, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable cercano al centro histórico
Es un hotel que mantiene su arquitectura y decoración colonial pero con comodidades suficientes. El personal es agradable y servicial. La habitación es amplía, cómoda y tranquila, tiene una zona con mueble de cocina con lavaplatos, microondas, cafetera, refrigerador pequeño, tazas, copas. El baño es moderno pero pequeño. Las habitaciones tienen balcón con vista a la plaza central, desde el cual se puede apreciar la catedral y el atardecer. No es adecuado para personas con problemas de movilidad porque no hay elevador y las habitaciones se ubican en el tercer piso.

8/10 Good

Melissa, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel cercano a los puntos turísticos
Sólo me hospedé una noche, pero es una muy buena ubicación y el Hotel es muy lindo, el personal muy amable y me respondieron dudas y sugerencias acerca de transporte y visitas al Parque Nacional Cajas. De ahí puedes caminar a la mayoría de los puntos turísticos o tomar el bus que da el recorrido turístico por la ciudad, además por estar cerca del parque los taxistas lo ubican fácil. Lo único que no me agradaba del todo es que el lobby del hotel en realidad es la barra del restaurante/bar, entonces es incómodo llegar con maletas o hacer preguntas en medio del restaurante, debería ser algo separado del área de restaurante en mi opinión.

6/10 Okay

Sébastien, Paris

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beau mais bruyant
Très belle chambre, charme de l'ancien, hotel très bien situé sur la place Calderon à côté de la nouvelle cathédrale. Points négatifs : place très bruyante et aucune isolation (simple vitrage, fenêtres très anciennes qui ne ferment pas hermétiquement, il y a donc beaucoup de bruit, de lumière et il peut faire froid la nuit).