2/10 - Tồi
Kaitlyn
Đi cùng bạn đồng hành
13/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I typically don’t leave negative reviews, but my recent experience at the Red Roof Inn in Taylor, MI warrants serious attention — especially for other travelers considering long-term stays.
Upon check-in, I noticed the hotel was in the middle of a remodel. I witnessed staff throwing out mattresses, which immediately raised red flags. I asked if there had been a bed bug issue, and I was told, very confidently, that there were no pest problems. Unfortunately, this was not true. Two days into my stay, my family and I discovered a live bed bug crawling across our bed. We killed it, took photos and video as evidence, and were forced to go out and purchase our own bed bug spray. When I brought this to the attention of not one, but three different staff members, my concerns were met with complete disregard and unnecessary attitude. No one offered assistance or even acknowledged the seriousness of the situation.
The problems didn’t stop there. One night, my young child became ill and vomited all over the bedding and floor. I went to the front desk requesting clean linens or at the very least some basic cleaning supplies. I was told there was nothing they could provide. At 3:00 AM, I had no choice but to go to Walmart to purchase sheets, blankets, and cleaning products just to make the room livable again. At no point was I offered help or support — only indifference.
Additionally, there is a particular front desk employee — a heavier-set woman — whose behavior was especially concer
Kaitlyn
Lưu trú 1 đêm vào Tháng 4, 2025
