2/10 Terrible
lisa
Travelled with family
23 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a top ranked hotel. In fact it was one of the worst we ever stayed at
On the positive side the grounds and the lobby are beautiful. We were so excited when we arrived. However that was before we saw the room and interacted with the staff.
The bathroom literally had black mold in the walk and peeling paint on the ceiling. There was also mold on the curtains in the bedroom. There was no room near the sink to put personal items and the shelves that were supposed to to be on the wall were missing. In addition there was a plastic glade air freshener in the closet. The chairs around the pools were missing cushions. One cushion that did exist had a giant hole in the cover
As far as service, We were shown to our room and told the comforter that went on the bed wasn't ready yet and was still in the wash. The gentleman who showed us to the room also mentioned we were missing coffee. He left the room. Several hours went by and still no comforter or coffee. When we went to dinner at the hotel, we asked about the comforter and were handed it to bring back as we left the lobby. The poor service continued throughout the stay. Housekeeping never showed up, promises to bring towels to the room were never kept, we were told dinner reservations would be made but would not etc
Unless u care only about the setting, stay anywhere else
lisa
Stayed 3 nights in Dec 2024
