10/10 Excellent
Adrian
Travelled with family and small children
22 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Searched many hotels for a few weeks before choosing this one. I was advised it was a nice place but one of the older hotels. Due to price and location I decided to take the chance. I can say with confidence that it was the perfect choice.
On arrival the porters were really friendly, which should be expected, but my initial impression of the front desk was professional but a bit cold (maybe she was having a bad morning). For me one person doesn’t represent all the staff.
Rooms - The room was clean, a tiny bit of dust behind the TV, but that was it. Had an ocean view room which provided a nice view of the Dubai Eye and junction of the beach and The Walk. It had all the necessary amenities other than an iron.
There are a nice choice of onsite restaurants. We only used one for breakfast which had a great selection including vegetarian options. The matradee who I believe is named Hussain, actually took me to meet one of the chefs when I asked about the vegetarian options the evening before. I thought this was an excellent customers service. He was there the next morning and came over to greet me and my family and showed us the vegetarian options for that morning. He also remembered that I required a specific non-dairy milk option for my child.
In regard to other restaurant staff I would like to mention Koe and Osama. I would say they a credit to the staff that work in the restaurant. Every morning they would great us with a smile on their face, remember our prefe
Adrian
Stayed 5 nights in Dec 2024