6/10 Okay
Tere, Saratoga
Travelled with family
26 Jun 2024
Disliked: Staff & service
Very bad service from the staff and manager. I was asked if we took one of the blankets from the lobby. I said no. When I checked out they asked again, I offered my bags and said ‘open them and check yourselves’ and they said it was not necessary. Then i got several emails from the manager saying he wanted to call me to ask about my experience. When I said what exactly he wanted to know about, he said he thought there had been an issue at checkout. I explained (via email) I was accused of taking a blanket and that I have never been accused of stealing before because I don’t have the need to (I spent a good amount of money in the bar, restaurant and massages. Why would I take a blanket?). He never replied or apologized or anything. Really bad experience with them!
Tere
Stayed 1 night in Jun 2024