4/10 Poor
Oscar
Travelled with partner
6 Sep 2022
Liked: Cleanliness
Disliked: Staff & service
Peaceful location with some great local restaurants. The hotel itself is good for the price, and while there are areas that could be improved, I won't go into them, as I appreciate that the hotel industry isn't an easy one. However, I did have one particularly disappointing experience, that I feel it's important to highlight, so that others don't face the same issue.
When it was time for us to leave the hotel, I asked the person on the concierge / reception desk if they would kindly order us a cab. They did so, stating that it'd cost us 'about 40 euros' when I enquired how much it'd be. When the taxi arrived, there was already 34 euros on the meter. I asked why this was, and he said he'd driven from Livorno to collect us. We could either pay him 34 euros to go away, or take the cab. At no point were we made aware of the extra charge - and the cab ended up costing 96 euros for a 30 minute drive. The concierge refused to accept any responsibility, and stated that it was my fault, something I cannot even begin to comprehend how they were able to justify saying. I'm sure this post will garner a 'we told you about the additional charge' response from the hotel, so I'll take this opportunity to state that they categorically did not. I am astounded that a hotel, who have surely booked cabs for their guests before, would not be aware of this reality, and am shocked, not only at the lack of service, but at the relative rudeness of the response. Really disappointed - trip ruined.
Oscar
Stayed 3 nights in Sep 2022
