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"For us, this was a great choice. A quiet location and we had a view of the river from our room and also from the common area patios. The hotel clerk gave us excellent advice to take the scenic train from the station across the street which was a wonderful experience. He also showed us a scenic drive through the wine country with a detour to a lookout point which was breathtaking. However this is a very isolated location with one restaurant next door and one across the street. We did have a great meal at the next door restaurant. But if you are looking for lots of dining options this is not the place to stay. The room itself was a bit small and not recently updated. But it was very quiet and we had the window open all night with a nice breeze off the river. Breakfast was a full buffet with lots of options. "

"Safe, friendly staff"

"Very personal, friendly and helpful staff! The room was even larger than anticipated and very lovely views//////11"

"Warm welcome, great breakfast and comfortable accommodation with fantastic views. I loved the swimming-pool!"

"Sadly having booked and paid for this hotel to end the day motorcycling up the Duoro Valley we had an email from you late the night before confirming that the booking could not be honoured and to ring your reservation services line. Which we did twice hoping for an offer of alternative accommodation. Rather than wait on the line your employee (Jimena) confirmed he would ring us back with alternatives. He never did - nor did anybody else. We rang first thing in the morning having had nothing but a duplicate of the original email overnight (circa 0230 Porto time). Clearly no meaningful support could be expected so we requested a full refund and booked an alternative hotel ourselves. Overall not a very customer centric and sympathetic response. To add to the disruption this was my husbands birthday too! We welcome your response. "