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"Subject: Urgent Complaint Regarding Misleading Information and Additional Charges at Hotel Virat Inn Dear Expedia Customer Service, I trust this message finds you well. I am writing to express my deep disappointment and frustration regarding a recent booking experience through Expedia at Hotel Virat Inn in Gaya, with booking reference number 72808137801065. Upon arrival at the hotel, I was shocked to discover an unexpected additional charge for the use of air conditioning in the room....

"Food was good. Cooked freah upon ordering. Hotel doesnt qualifu for 3 star rating. Very dirty. Beds are very small in width. Not good for big built heavy person like me"

"The property is good overall, specially for Buddhist pilgrimage. However if you are a pure vegetarian, you will face problems in food. Not only in the restaurant but in entire Bodhgaya. Apart from that we had a pleasant time in Bodhgaya and this hotel."

"The staff is outstanding, especially the restaurant staff. Food is excellent. The rooms are just okay. Hot water is only on from 6-9 am and pm. "

"Rooms are not maintain properly. Staff need more training. Food which are in the menu not available. Only positive thing is staff trying to help their best. "

"We stayed two nights during Kalachakra. The first room we were given was a cubicle without windows, very humid, filled with mosquitoes and thilthy dirty!! The following night, we got transferred to (possibly) the only room we would recommend in the hotel (room 315). Our overall feeling was that the team in place had no, or very little, hotel management experience (albeit making efforts on the second day). Lastly, the hotel is no longer called Buddha International and the address is incorrect."

"I had my luggage taken care of by hotel receptioner until late night for free. They didn't give me amenities and leave my room for a long time until I said good bye. I thought the reason why they didn't prepare all amenities in the room in advance is to get tip as much as possible. I don't like this hotel service policy."