4/10 Poor
erwin
26 Sep 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property is Beatiful, Rooms are not what is stated on booking photos. Rooms smelled as if just ppainted. And indoor pool was closed for the whole summer Not stated in booking. Check in is at 4 :00pm and out door pool closes at 6pm. Checkin process took oover 30 min. by the time ogt into room was pass 5pm. Then room looked like my Sons room in Basment. I was very shocked that that cable was haning from tv on wall and small fridge was in midlle of room. I believed I was at a studio Airbnb. I went and advised with pic of room and was advised that prium King was standard room. I asked ok why is the coffee maker taking over the small desk in the room. she said well we are $700.00 night hotel and you got your room for $360.00 per night. I advised that is not the point she said you can talk to the manager tomorrow she is not in. I asked how is that possible that there is no manager here during standard hours of scheck in. Finally after 45 mins at the front desk another agent said ok we will upgrade to a luxury i said thank you. when we got to the room same this but with a small love seat. she did advise that it would be in the bottom floor.there was a leak in the bathroom with mold in room 101. and the room smelled like fresh paint. I was very dispapointed in tn the hotel but thqnk you Maria the receptionist that said we will upgrade you. Not worth the Money would stay at the Hilton next time. By the way hotel rating was 8.6 when booking on expedia. After booking looked 6.2.
erwin
Stayed 1 night in Sep 2024