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"The staff was A+! They were very attentive, kind and happy! "

"Fantastic location, some noise from storm."

"We had an absolutely incredible experience at this beachfront hotel. From the moment we arrived, everything felt warm, welcoming, and beautifully taken care of. The views were stunning — waking up to the sound of the ocean and watching the sunset from our balcony was pure magic. We have to give a special shout-out to Jose, who was truly amazing. He went above and beyond to make sure every part of our stay was perfect. Whether it was offering great local recommendations, checking in to ensure we had everything we needed, or just being incredibly friendly and professional, Jose made a huge difference. His genuine hospitality stood out and made us feel right at home. The rest of the staff were just as wonderful — attentive, cheerful, and always ready to help. Our room was spotless, the beds were comfortable, and the amenities were top-notch. We also loved the beachside restaurant; the food was delicious and the atmosphere unmatched. Overall, this hotel exceeded every expectation. Beautiful location, excellent service, and truly memorable moments. We can’t wait to come back!"

"Such an awesome place and incredible restaurant /bakery! I stayed at Itsana down the street for 8 days and swithed to Maya beach hotel. Maya beach is more low key. with a beautiful beach, the rooms aren't some crazy glam rooms but well kept and maintenanced which is why I like it. It's a beautiful family run business and it shows. The restaurant draws all the locals in so that's a good indicator... "

"Attentive staff, good location. Beaches and grounds were great. There were manatees right off beach. I would stay there again. "

"Absolutely beautiful property and amazing staff"

"Very quiet and peaceful. Foos was good at Embers..."

"Beautiful resort. Super friendly staff. Great food. Lots of attention to detail. "

"Itz'ana is exceptional. The staff embodies the meaning of hospitality. From the reception desk, the wait staff, housekeeping; everyone was so nice and helpful. The GM is amazing, he has assembled a great staff. We are aready planning our trip back in February 2026. We love this place."