2/10 - Tồi
Ann
19/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Sadly, this property needs a complete renovation especially the room we were given 111 !!
Firstly a very uncomfortable sprung mattress which was moving everytime I turned so one hours sleep in total!,
secondly creaking floorboards in the floor above as well as ours and in the corridor where people were banging doors into the small hours!!
Finally at 6.30 am I had to wake my husband as the filthy head board was severely tipping towards our heads.. a tragedy waiting to happen….
The utter disgrace was the mess behind the headboard of years of congealed dust!!
Scottish hospitality at its worst!!
It could be a fabulous place if someone just stepped it up a gear
Definitely NOT 4* not even 2 !!
Breakfast was really lacklustre with soggy toast, not freshly baked pastries as advertised
The manager Gwen wanted to refund our stay saying it was all totally unacceptable but couldn’t as I had booked through Expedia.
Expedia please help with this!!
Ann
Lưu trú 1 đêm vào Tháng 4, 2025