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"The service is really great! "

"We had a wonderful experience at this hotel. The property is older, but very clean and well maintained. Their staff including shuttle bus driver, all provide excellent customer service. The location is about 15 minute walk from Kawazu station, but be cautious with Google map! Google direction was inaccurate leading us towards the beach cliff! The hotel actually provides free shuttle to and from the train station, until 8:30pm. As for meals, hotel breakfast is very good, as well as their lunch & dinner on site (Japanese & French)."

"The facility was clean, beautiful, and spacious, and the service was nice. The food was great, too. The swimming pool and the bath was ok. The only complaint we have was the you had to walk outside walkway to access our room from the elevator and it was very cold. "

"Booked a room with a private onsen bath and it was perfect! As enjoyable and serene as I imagined it would be! "

"My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!"

"We arrived too early to check in but the staff who was there on the morning of 2/11 was so helpful in getting us situated with lockers to store our luggage until check-in time. We appreciated the helpfulness and patience of the staff member that day. She and another staff member were there at check-in at 3:00 and again they were so helpful. We would stay there again. The hotel is also so convenient due to being in walking distance to Atami Station as well as to bus and taxi hubs."

"Good place, good location and close to everything."

"We stayed two nights in a Japanese room with private open-air bath. It was fantastic. The room was clean, modern and had everything we needed. Words cannot describe the private open air bath which we used as much as possible. We had dinner and breakfast included - these meals may be challenging for western tastes but if you're feeling adventurous, go for it! Unfortunately the public bath was closed when we visited so I cannot comment on this."

"Our stay here was amazing. This hotel has set the standard for all other hotels in Japan. With the kindest staff and attention to detail goes unmatched. My family and I didn’t want to leave. Thank you for a great stay Hyatt Regency Resort and Spa!"