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ANA Crowne Plaza Kyoto, an IHG Hotel

4.0 star property
Hotel with a sauna, a short walk to Nijō Castle

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for ANA Crowne Plaza Kyoto, an IHG Hotel

Exterior
Indoor pool
Premium Room, 2 Single Beds, View (Castle View) | Down duvets, desk, blackout curtains, iron/ironing board
Lunch and dinner served
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Housekeeping
    Housekeeping
The price is 2.919.347 ₫
4.031.103 ₫ total
includes taxes & fees
19 Nov - 20 Nov
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Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Standard Room, 2 Single Beds, View (Castle View Minifridge)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, View (Castle View Minifridge)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (with Air Purifier)

Standard Room, 1 Double Bed (with Air Purifier) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed (with Air Purifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, View (Castle View Air Purifier)

Premium Room, 2 Single Beds, View (Castle View Air Purifier) | Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, 2 Single Beds, View (Castle View Air Purifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Stocked Minibar)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Stocked Minibar)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, View (Castle View)

Standard Room, 1 King Bed, View (Castle View) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, View (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Electric curtain)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Electric curtain)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Single Bed, Smoking

Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, 1 Single Bed, Smoking

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Standard Room, 1 Single Bed

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Single Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Single Bed

Premium Room, 1 Single Bed (Upgraded)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 2 Single Beds, View (Castle View)

Junior Suite, 2 Single Beds, View (Castle View) | Down duvets, desk, blackout curtains, iron/ironing board

Junior Suite, 2 Single Beds, View (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 44 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Top Floor Walk-in Shower)

Standard Room, 2 Single Beds (Top Floor Walk-in Shower) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Top Floor Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, Multiple Beds

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds (Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Accessible

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Single Bed

Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, 1 Single Bed

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed (with Humidifier)

Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed (with Humidifier)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Single Beds, View (Castle View)

Premium Room, 2 Single Beds, View (Castle View) | Down duvets, desk, blackout curtains, iron/ironing board

Premium Room, 2 Single Beds, View (Castle View)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 56 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Top Floor)

Standard Room, 2 Single Beds (Top Floor) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds (Top Floor)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, View (Castle View Walk-in Shower)

Standard Room, 2 Single Beds, View (Castle View Walk-in Shower) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, View (Castle View Walk-in Shower)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, View (Castle View Minifridge)

Standard Room, 1 King Bed, View (Castle View Minifridge) | Down duvets, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, View (Castle View Minifridge)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Top Floor)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (Stocked Minibar)

Highlights

Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Down duvet
Hairdryer
Shower/bath combination
  • 27.5 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Nijojo-Mae Horikawa-Dori, Nakagyo, Kyoto, Kyoto, 604-0055

What's nearby

  • Nijō Castle - 5 min walk
  • Shijo Street - 12 min walk
  • Nishiki Market - 3 min drive
  • Kawaramachi Street - 3 min drive
  • Kyoto Imperial Palace - 5 min drive

Getting around

  • Nijojo-mae Station - 2 min walk
  • Nijo Station - 13 min walk
  • Osaka (KIX-Kansai Intl.) - 92 min drive

Restaurants

  • ‪茶乃逢二条城店 - ‬3 min walk
  • ‪コージー - ‬2 min walk
  • ‪日本料理雲海 - ‬2 min walk
  • ‪屋上ビアガーデン - ‬1 min walk
  • ‪茶房前田 - ‬2 min walk

About this property

ANA Crowne Plaza Kyoto, an IHG Hotel

Upscale hotel near Nijō Castle
Close to Nishiki Market, ANA Crowne Plaza Kyoto, an IHG Hotel provides a coffee shop/cafe, a hair salon and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the hot tub. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and conference space.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), free train station pick-up and a 24-hour front desk
  • Wedding services, newspapers in the reception and a lift
  • Multilingual staff, 10 meeting rooms and a porter/bellboy
  • Guest reviews say good things about the helpful staff and overall condition
Room features
All 291 rooms include comforts such as air conditioning, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • LED TVs with satellite channels
  • Fridges, heating and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 8:00 AM to 7:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 3,300 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels
  • Pay films

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200–1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 1650 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3300 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.
Rooms with 2 single beds can accommodate 3 guests; an extra bed will be provided if the 3rd guest is 13 or older. Guests under 13 years old are not provided with an extra bed and must share a bed with an adult. If an extra bed is required for the 3rd guest (under age 13), the booking must be for 3 adults instead of 2 adults and 1 child.

We should mention

Pool access available from 1:00 PM to 9:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ANA Crowne Plaza Hotel Kyoto
ANA Crowne Plaza Kyoto
ANA Kyoto
Crowne Plaza ANA Kyoto
Crowne Plaza Kyoto
Kyoto ANA
Kyoto ANA Crowne Plaza
Kyoto Crowne Plaza
Ana Hotel Kyoto
Kyoto Ana Hotel
ANA Crowne Plaza Kyoto Hotel
ANA Crowne Plaza Hotel
ANA Crowne Plaza
ANA Crowne Plaza Kyoto
Ana Crowne Plaza Kyoto, An Ihg
ANA Crowne Plaza Kyoto, an IHG Hotel Hotel
ANA Crowne Plaza Kyoto, an IHG Hotel Kyoto
ANA Crowne Plaza Kyoto, an IHG Hotel Hotel Kyoto

Frequently asked questions

Does ANA Crowne Plaza Kyoto, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 1:00 PM to 9:00 PM.

How much does it cost to stay at ANA Crowne Plaza Kyoto, an IHG Hotel?

As of 6 Nov 2024, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Kyoto, an IHG Hotel on 19 Nov 2024 start from 2.919.347 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ANA Crowne Plaza Kyoto, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ANA Crowne Plaza Kyoto, an IHG Hotel?

Limited spots are available.

What time is check-in at ANA Crowne Plaza Kyoto, an IHG Hotel?

Check-in start time: 3 PM; check-in end time: 1 AM. After-hours check-in is not available.

What time is check-out at ANA Crowne Plaza Kyoto, an IHG Hotel?

Checkout is at 11 AM.

Where is ANA Crowne Plaza Kyoto, an IHG Hotel located?

Located in Central Kyoto, this hotel is within a 15-minute walk of Nijō Castle and Shijo Street. Kawaramachi Street and Nishiki Market are also within 1 mile (2 km). Nijojo-mae Station is only a 2-minute walk and Karasuma Oike Station is 11 minutes.

ANA Crowne Plaza Kyoto, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 1005 reviews" "
Rating 8 - Good. 375 out of 1005 reviews" "
Rating 6 - Okay. 97 out of 1005 reviews" "
Rating 4 - Poor. 44 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

DAISUKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient as it was close to Nijo Castle, which I visited during this trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Noe

Liked: Amenities
Great hotel with and even great location. Easy access to metro stations and nearby restaurants.
Stayed 6 nights in Oct 2024

10/10 Excellent

Denton

Stayed 2 nights in Oct 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great property conditions.
Stayed 4 nights in Oct 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Katriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional staff. Rooms are a bit outdated but still clean. Thank you!
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were lovely. They provided us with endless assistance. Very friendly
Stayed 4 nights in Oct 2024

6/10 Okay

Mohammed

Disliked: Staff & service, amenities, property conditions & facilities
At check-in the staff ignore me until a kind lady arrived and asked them to check me in. I was jet leg and arrived at breakfast at 0940am, 20min before closure. At 10:10am, a rude waiter went around telling everyone they were closed. Otherwise the staff were courteous. I won’t stay there again. Nor would I recommend anyone to stay there.
Stayed 3 nights in Oct 2024

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is primary and hotel is beautiful and so was so clean and refreshing. Everyone was so helpful and accommodating. On my down side are the Japanese beds, very firm and uncomfortable. Showers and tubs are older. Ten view Was incredible, we stayed overlooking Nijo Castle, very easy to navigate and have a comfortable home base!
Stayed 3 nights in Oct 2024

8/10 Good

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is a good hotel, my room was clean but a little bit outdated. The bathroom was ok.
Stayed 4 nights in Oct 2024

8/10 Good

Elisabet

Liked: Cleanliness, staff & service
Very good tepanyaki in the hotel basement Close to a beautiful old house and park
Stayed 1 night in Sep 2024

4/10 Poor

KUNIOMI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a little filthy
Stayed 1 night in Jun 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service
Older hotel needs upgrade
Stayed 2 nights in Sep 2024

4/10 Poor

Miguel, Calgary

Liked: Cleanliness, amenities
Unfortunately, my room AC was either broken or could not cool off below 25.5C. I informed the front desk but their solution was to put a fan in the room which really did not help the situation. Being from Canada, I am not used to sleep in a hotel room at 25.5C. If this is an exception, great buy buyer be aware…
Stayed 3 nights in Sep 2024

2/10 Terrible

Mariola, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only two floors were renovated, not all. And of course, we were put in the ones that were not. So, I talked to the manager and they switched us, but charged us more. I argued that didn’t make any sense. Their “Sky Bar” is an unfinished rooftop with grass color plastic carpet, a few plastic white tables and 3 plants. The view is nice though.
Stayed 2 nights in Jul 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Good size rooms. Smoking rooms available as of july 2024
Stayed 2 nights in Jul 2024

10/10 Excellent

Raquel

Stayed 4 nights in Jun 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Russell

Travelled with family
Liked: Cleanliness
Like a visit back in time!
Very outdated hotel, needs a major renovation. Not a terrible stay, but would not recommend. This is not a 4-star hotel, more like 2.5 stars. There is carpet in the bathroom, I repeat, carpet in the bathroom.
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lap of luxury
Excellent in every way. Top-quality buffet breakfast. Great location. The pool/onsen wanted to charge, but they waived it for guests.
Stayed 3 nights in May 2024

8/10 Good

Dayou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
Thanks for the hotel gave me a room with the fantastic view of Niko castle. However, there was a sort of noise we could not find where it came from. The hotel kindly offered another room. Reception desk and catering services are also kind and helpful. Breakfast is superb. The facilities of gust rooms which I experienced are old, but the bed is comfortable. Staff are polite and helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Keiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed dining experiences at the hotel. Breakfast buffet was absolutely amazing.
Stayed 3 nights in May 2024

8/10 Good

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smokey and not what is pictured in the photographs
We booked on hotels.com and expected an updated two bed non smoking room. When we were checked in (visibly pregnant and with a child) we were given a room on the smoking floor that was so overwhelming Smokey we asked to be moved. The Smokey room and the room were moved to were on the lower floors and were no renovated. They were about 40 years out of renovation. In addition there was an additional fee for the pool and was just for lap swimming.
Stayed 2 nights in Apr 2024

4/10 Poor

Kin-Tong

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in dire need of renovations and deep cleaning. There was mold in all of the nooks and crannies and the rooms were frozen in time from 1982. They had carpet in the bathroom.
Stayed 2 nights in Apr 2024