6/10 - Được
Michael
Đi cùng gia đình
19/04/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was our fifth time staying at Legian Beach Hotel. The place is amazing and the food is fantastic. We love the place but our last day was a little disappointing.
We booked for five nights. Our first four nights were in a Deluxe Beach Bungalow which is one of their upscale rooms. The fifth day was for a regular Deluxe Room since our flight to Manila left at midnight and we would be checking out at 10 pm. We advised the reception of this on our arrival.
On the day of the room change we were required to checkout of the Bungalow but were told we needed to wait to access the new room until after normal check in time. We had to check our bags with the bellman Ang go find a place to hang around until we could “check in” again.
I think that it was pretty poor service considering our history with the place and the fact we were already guests. In addition it was clear that all the Deluxe Rooms were not fully booked so there were clearly available rooms at the time.
Again, we love the place and will revisit but this was a bit off putting and annoying experience in an otherwise perfect visit.
Michael
Lưu trú 4 đêm vào Tháng 4, 2025