4/10 Poor
Kevin
Travelled with partner
22 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique placement behind the ball field was interesting. When we checked in, the desk person was confused and even though the room was already paid for he tried to give us a single bed instead of a king. That evening, The same employee said there was a shuttle but when approached he basically hid so that he couldn't be asked any questions. We were looking for a ride to the SNHU arena but unfortunately there was no communication between the shuttle and the desk person. Since it was so cold outside we ended up driving and spending an extra $30 on the parking garage. There was open air in the turnstile door in the lobby so that when we ate breakfast the temperature was close to 50°. The cost of the breakfast was far above the value at $20 each for a very limited and subpar feed. No one ever apologized for the conditions or lack of heat. Some attention to detail is needed. We ate breakfast in the buffet and the breakfast items were cold that were meant to be hot. We don't usually complain about things but this one needs a little bit of help.
Kevin
Stayed 1 night in Dec 2024