8/10 Good
Earl
22 Dec 2024
Liked: Cleanliness
Hotel said we could not check in early but did offer to hold bags. Another person in our party came 5 minutes later after we set about walking the aera, used the automated kiosk and was able to check in right away.
Once we returned, we also used the automated kiosk and got checked in early then stood in the lobby for over an hour as the only person at the front desk basically ignored a large group of us all waiting to get our luggage back. This person would wait on people just walking in the door and left us standing.
On Saturday evening there was a party that took over the dining area and spilled out into the bar/lounge area. The music was horrifically loud, there was severely inadequate staffing, we could not purchase food, they were out of glasses so we could not get drinks, basically the entire point of our group from around the world all booking at this hotel was the close proximity to our event, the lounge and restaurant for gathering before and after. Saturday is always our big gathering night, and this was an epic failure.
Breakfast buffet was always very good, plenty of offerings and nothing allowed to run out.
The bar/restaurant on any night other than the Saturday night was great, the service was acceptable.
The location of the hotel is within walking distance of anything anyone could need from food offerings to some night life and even an Asda Express directly across the street and a Greggs across the other street so what else does one need?
Earl
Stayed 4 nights in Dec 2024