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"Everyone was very friendly and helpful. It is a beautiful property! Thank you."

"The hotel in general was nice. However there were 10-15 kids hanging out in the lobby and front door. Seemed like a school was being held there. It was very unusual. Also, parking was impossible. None existed. If it wasn’t for the kindness of a local gentleman I do not know what we would have done. If you are not driving that’s a different story. Restaurants in the area were awesome especially II Meggesse. "

"It’s beautiful they give you a tour of the castle for free many amenities for guests in the castle."

"This unique lodging in an historic palazzo is located in the central part of the city. Major squares are within five minute walk. Parking can be a challenge but the property offers valet service for an extra charge. Breakfast offferings were very good with a variety of options. Staff were friendly and helpful."

"We love the location walking distance to the Arringo Square and Piazza del Popolo. Lots of restaurants and it was market day in the square. Bed was comfortable, clean, spacious room and bathroom. Bathroom has big bath tub no glass or curtain for shower so made sure not to splash water. They asked us our breakfast choices so we had scrambled eggs and toast. Staff were helpful. We liked this place. Parking was outside the piazza (about 10 minutes walk) but secure, spacious and easy access (with lift) to the square."

"Room smelled like smoke. No toilet paper, no shampoo or soap. Room overall dirty. It says different distance from San Benedetto, it’s really far. "

"Service was excellent when Stefania was working in restaurant, caffe and bar. "

"The hotel was in the perfect position around the corner from the main square. When we checked in we were shown our room which was spacious but had no natural light. This was disappointing having booked a superior room. We were offered another room but there was only a bath with a hand held shower. So we decided to take the first room which had a large bathroom/walk in shower. The amenities in the room were good although there was a bad smell much of the time. Breakfast was good and the service was pleasant. Reception staff were polite and helpful. We did not use any of the spa facilities. "

"Staff was excellent "