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InterContinental Nairobi, an IHG Hotel

Luxury Nairobi hotel in Nairobi Central with 2 restaurants

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November 2024

Photo gallery for InterContinental Nairobi, an IHG Hotel

View from room
Club Twin Room (Floor Intercontinental) | View from room
Combined shower/bathtub, free toiletries, hair dryer, dressing gowns
Daily full breakfast (KES 2800 per person)
BBQ/picnic Area

Reviews

8.4 out of 10

Very good

Popular amenities

8.4 out of 10
Guests loved the amenities.
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
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Room options

Room, 1 Single Bed (Club Floor Intercontinental)

  • Sleeps 2
  • 1 Single Bed

Superior Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 Single Bed

Deluxe Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 Single Bed

Superior Room, 1 Single Bed

  • Sleeps 3
  • 1 Single Bed

Superior Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 Single Bed

Club Room, 1 King Bed (IC)

  • Sleeps 2
  • 1 King Bed

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 Single Bed

Superior Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Map
City Hall Way, P O Box 30353, Nairobi, Nairobi, 00200

What's nearby

  • Uhuru Park - 3 min walk
  • Kenyatta International Convention Centre - 6 min walk
  • University of Nairobi - 14 min walk
  • Nairobi Hospital - 3 min drive
  • The Aga Khan University Hospital - 4 min drive

Getting around

  • Nairobi Station - 21 min drive
  • Nairobi (WIL-Wilson) - 10 min drive

Restaurants

  • ‪Chic & Pizza Master - ‬5 min walk
  • ‪Cafe Safari - ‬4 min walk
  • ‪Artcaffé Chester House - ‬6 min walk
  • ‪Big Square - 680 - ‬5 min walk
  • ‪KK Restaurant - ‬4 min walk

About this property

InterContinental Nairobi, an IHG Hotel

Luxury family-friendly hotel near Nairobi National Park
You can look forward to a poolside bar, a terrace and a coffee shop/cafe at InterContinental Nairobi, an IHG Hotel. For some rest and relaxation, visit the sauna or the hot tub. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • Limo/town car service, full breakfast (surcharge) and babysitting (surcharge)
  • Wedding services, free newspapers and a porter/bellboy
Room features
All 326 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with shower/bath combinations and free toiletries
  • 42-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Arabic, English, French, German, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: KES 2,800 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 13,596 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • In a national park
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Built in 1968
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 3500.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately KES 2800 per person
  • Airport shuttle fee: KES 4000 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 3500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

InterContinental Hotel Nairobi
InterContinental Nairobi
Nairobi InterContinental
Intercontinental Nairobi Hotel Nairobi
InterContinental Nairobi Hotel
InterContinental Nairobi
InterContinental Nairobi an IHG Hotel
InterContinental Nairobi, an IHG Hotel Hotel
InterContinental Nairobi, an IHG Hotel Nairobi
InterContinental Nairobi, an IHG Hotel Hotel Nairobi

Frequently asked questions

Does InterContinental Nairobi, an IHG Hotel have a pool?

Yes, this property has an outdoor pool.

Is InterContinental Nairobi, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at InterContinental Nairobi, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at InterContinental Nairobi, an IHG Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at InterContinental Nairobi, an IHG Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does InterContinental Nairobi, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 4000 per vehicle applies.

Where is InterContinental Nairobi, an IHG Hotel located?

This family-friendly Nairobi hotel is located in a national park, within a 5-minute walk of Kenyatta Mausoleum, Uhuru Park and Nairobi Gallery. Parliament Building and City Hall are also within 5 minutes.

InterContinental Nairobi, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 265 reviews" "
Rating 8 - Good. 105 out of 265 reviews" "
Rating 6 - Okay. 38 out of 265 reviews" "
Rating 4 - Poor. 9 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Dalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not really 5 star hotel
We had a very bad experience in this hotel. At 2:30 am someone started knocking at our door at least 3 times. I woke up and when I opened the door, there was the bell boy bringing a suitcase that was not ours. After he noticed he got the wrong room, he apologized and left. It was almost impossible for us to get back to sleep and we felt tired all day long. It is unbelievable that a "5 star" hotel has this type of mistakes. Also, when checking out, we got a different rate than what was initially booked in Hotels.com, we were running late for our flight so we just paid and left. Will never stay at any of their hotels again. Terrible experience
Stayed 1 night in Feb 2020

8/10 Good

Martina

Travelled with family
Liked: Cleanliness, staff & service
Great Staff but hotel needs renovations
The staff is helpful and friendly and really made our stay. The hotel needs a facelift though and really doesn’t live up to its five star rating. If it weren’t for the staff, we wouldn’t go back.
Stayed 1 night in Feb 2020

10/10 Excellent

Timothy, Maputo Mozambique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a classic and, as such, a bit dated but not in a bad way. Always clean. You can’t beat the location in CBD. The staff and service are absolutely the best. The high security at the front gate is a bit jarring, but necessary now a days.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was very friendly and helpful, the downside was the restaurant. The staff was incredibly slow and the food was sub par. Breakfast was fine, but the two times we ate there for dinner was awful. The waitstaff would 40 min to bring water and the food took even longer.
Stayed 1 night in Feb 2020

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

SEONGWON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and the staff are kind.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff is attentive and kind, and I was consistently impressed by the size of the team. Between hotel staff and security, there were team members everywhere. The room was well appointed, and the WiFi was stable enough to have FaceTime audio calls that were not marred by technical problems. Higher bandwidth platforms with video were a little dicey, but still workable. The only aspect of the hotel that I would have liked to see improved is the physical plant. The hotel is showing its age a bit. One can see wear and tear with a bit more than a passing glance. Such items are not mission critical though. Did the condition of the physical lobby bar mean the staff couldn't serve drinks or food, not at all. However, if the hotel wishes to maintain its five star standing, a little attention to some of it structures would help. Overall, it's a very nice property, a good room, and great staff.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and service people in the hotel, all arrangements, business lounge, restaurants, etc
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

FRANCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and friendly staff!
Fantastic service from all staff, throughout the hotel. Genuinely welcoming - making the entire Nairobi experience positive. It feels very safe and secure. Rooms are large and well furnished and food offering is good. Could do more to reduce single use plastic in the bathrooms though!
Stayed 4 nights in Oct 2019

8/10 Good

Amos, Lagos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are fantastically set out and clean. Staffs are friendly and appealing.....
Stayed 7 nights in Oct 2019

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Staff was incredible. Club lounge was nice. Need new pillows.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good,location was excellent.Staff is helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Kennedy, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and the staff are very helpful and always smiling
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location, excellent staff. Pretty good breakfast. Property is old and needs upgrading. It shows in the poor quality and age of the fittings in the rooms.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Sep 2019

10/10 Excellent

Terence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent international 5 stars hotel although it is 50years old. The management is top class. The breakfast is very delicious and many options! It is also close to the national park! Nice stay as a whole!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff. Short stay and mainly used In Room services which was excellent.
Stayed 2 nights in Aug 2019